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Kevin Starr, Program Manager Advanced Services - Oil, Gas, and Chemical Division at ABB talks with Sarah about the concept of “refactoring” field service – discussing ways organizations need to evolve to keep pace with change, particularly as we recover from COVID-19.

Sarah Gaffney, Market Insight Analyst at Aberdeen, talks with Sarah about what the research firm sees as the latest trends in IoT.

Gyner Ozgul, Sr. Vice President of Operations at Smart Care Equipment Solutions, talks with Sarah about the key pivots Smart Care has made to weather the storm of COVID-19 and how they’re actively preparing for recovery.

Sarah talks with Jason Inskeep, Director of the 5G Center of Excellence at AT&T, about the value 5G will bring to service organizations, misperceptions about the technology, and the timeline for adoption.

Sarah talks with Roel Rentmeesters, Director of Global Customer Service at Munters about how Munters is tackling the challenges of the COVID-19 pandemic in a very tactical way while also looking ahead to lead as we find the new normal.

Enjoy this replay of Sarah’s recent panel conversation with Dr. Michael Saag, infections disease physician recovering himself from the coronavirus; Ravi Advani, Director of Global Solutions at Unisys; and Gary York, CEO of Help Lightning about how they’re dealing with COVID-19 as both individuals and businesses.

Sarah talks with Martin Gilday, Senior Consultant at Noventum, about the top challenges service organizations are grappling with as a result of COVID-19 and what steps are necessary for business continuity as well as in preparation for the eventual recovery.

Gina Chung, Vice President Innovation Americas at DHL, talks with Sarah about the trends and technologies that are impacting the logistics industry.

Sarah welcomes Jason Cocco, SVP of Sales at Restaurant Technologies Inc. to discuss the art – and science – of how RTI has successfully diversified its revenue streams.

Sarah talks with Rich Malachy, CEO of Malachy Parts and Service, about the importance of humanizing your brand and what that looks like based on Rich’s experience.