UpLevel View

What does practical AI success look like in legal terms? Peter Calleo and Nick Giuliano from Enstar Group join UpLevel Ops CEO, Stephanie Corey, and UpLevel's Director of Innovation, Brandi Pack, on the UpLevel View podcast. They'll share how UpLevel Ops and the Enstar team led a GenAI program that made Legal faster, smarter, and more connected to the business. No hype, just real-world insight. Listen to the UpLevel View and improve your legal leadership vision today!

Highlights

• Transitioning from Microsoft Co-Pilot to ChatGPT

• The role of AI in legal ops pre-pandemic

• Simplifying legal tasks with AI tools

• Board minutes drafting revolutionized by GPT-5

• Elements of a successful AI pilot program

• Rapidly expanding use cases for custom GPTs

• Legal tech transformation and the end of over-engineering

• The importance of generative AI governance

• Building a culture of innovation through AI adoption

• Measuring AI pilot program success with low cost, high reward

• Executive sponsorship critical to AI adoption success

Episode Resources

• UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef

• UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide

• Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/

• LINK (Legal Innovators Network): http://Linkforlegal.com

• Connect with Stephanie Corey

• https://www.linkedin.com/in/stephcorey-ulo

• https://fr.linkedin.com/company/uplevel-ops

• https://uplevelops.com/

• https://uplevelops.com/legal-operations-consulting/

• https://uplevelops.com/thoughtleadership/

• https://uplevelops.com/services/gai-management/

• GAI Management Services from UpLevel Ops: https://uplevelops.com/services/gai-management/

• https://www.intel.la/content/www/xl/es/homepage.html

• GAI Management Solutions from UpLevel Ops: https://uplevelops.com/services/gai-management/

Litigation: the last stronghold of hourly billing. On the UpLevel View, Steph Corey and Ken Callander talk with Grubhub's Katie Armistead about how legal teams are bringing order to the chaos with phase-based fees, risk-sharing, and value-driven pricing. The era of "We'll see what the invoice says" is over. Take your Legal Leadership Vision to the Next Level: Subscribe to the UpLevel View today.

Guest Additional Info

Our guest today is Katie Armistead, Head of Legal at GrubHub. She began her career at Jones Day and holds a BA in Economics from Johns Hopkins University and a JD from Columbia Law School.

Highlights

• Challenges of Unpredictable Litigation

• Transition from Hourly to Value-Based Pricing

• The Catalyst: A Costly Lawsuit Experience

• Success Payments and Outcome Alignment

• The Importance of Data and Piloting New Models

• Overcoming Resistance to Change

• Impact of AI on Legal Services

• The Effectiveness of Value-Based Pricing Over Hourly Models

• Improvements in Finance Team Relations and Predictability

• Advice for Legal Leaders on Pricing Strategies

Episode Resources

• UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef

• UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide

• Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/

• LINK (Legal Innovators Network): http://Linkforlegal.com

• Connect with Stephanie Corey

• https://www.linkedin.com/in/stephcorey-ulo

• https://fr.linkedin.com/company/uplevel-ops

• https://uplevelops.com/

• https://uplevelops.com/legal-operations-consulting/

• https://uplevelops.com/thoughtleadership/

• https://uplevelops.com/services/gai-management/

• GAI Management Services from UpLevel Ops: https://uplevelops.com/services/gai-management/

• https://www.intel.la/content/www/xl/es/homepage.html

• GAI Management Solutions from UpLevel Ops: https://uplevelops.com/services/gai-management/

• April Miller Boise on LinkedIn: https://www.linkedin.com/in/april-miller-boise-8913404/

• Stephanie Corey on LinkedIn: https://www.linkedin.com/in/stephcorey-ulo/

• Ken Callander's bio: https://uplevelops.com/our_team/ken-callander/ Ken's LinkedIn profile: https://www.linkedin.com/in/kencallander/

• UpLevel Ops: http://uplevelops.com/

• Value Strategies from UpLevel Ops: https://uplevelops.com/valuestrategies/

Advice & Counsel work is due for a rethink. In this episode of the UpLevel View, Value Strategies Founder and pricing guru Ken Callander is joined by Collin Smyser, General Counsel of OptionCare, to explore how legal departments are moving beyond the billable hour with fixed monthly retainers. Discover how strategic advisory work is being redefined around accessibility, outcomes, and value, not minutes. Tune in and learn how to lead your legal department into a future where value, not hours, drives results. Subscribe to the UpLevel View and improve your legal leadership vision today!

Guest Additional Info

Collin Smyser is General Counsel and Corporate Secretary at Option Care Health. Collin has decades of in-house experience, including companies such as Walgreens, Kimberly-Clark, and Elanco. At Option Care, he leads legal and governance across a nationwide healthcare provider network. Beyond the boardroom, Collin is driving industry-wide change, from policy panels to advocacy for home-based care.

Highlights

• Challenges of hourly rate pricing.

• Predictability and the burden of hourly billing.

• Perception of value in legal services.

• Importance of delivering on pricing commitments.

• Benefits of service level agreements.

• Predictability reduces internal and vendor frictions.

• Scoping advice and counsel work.

• Dealing with changes in the scope of legal work.

• Using advice and counsel work to secure bigger projects.

• Implementing change management for pricing models.

• Handling institutional knowledge in firm transitions.

• Competitive processes sharpen firm proposals.

• Starting small with value-based pricing transformations.

Episode Resources

• UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef

• UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide

• Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/

• LINK (Legal Innovators Network): http://Linkforlegal.com

• Connect with Stephanie Corey

• https://www.linkedin.com/in/stephcorey-ulo

• https://fr.linkedin.com/company/uplevel-ops

• https://uplevelops.com/

• https://uplevelops.com/legal-operations-consulting/

• https://uplevelops.com/thoughtleadership/

• https://uplevelops.com/services/gai-management/

• GAI Management Services from UpLevel Ops: https://uplevelops.com/services/gai-management/

• https://www.intel.la/content/www/xl/es/homepage.html

• GAI Management Solutions from UpLevel Ops: https://uplevelops.com/services/gai-management/

• April Miller Boise on LinkedIn: https://www.linkedin.com/in/april-miller-boise-8913404/

• Stephanie Corey on LinkedIn: https://www.linkedin.com/in/stephcorey-ulo/

• Ken Callander's bio: https://uplevelops.com/our_team/ken-callander/ Ken's LinkedIn profile: https://www.linkedin.com/in/kencallander/

• UpLevel Ops: http://uplevelops.com/

• Value Strategies from UpLevel Ops: https://uplevelops.com/valuestrategies/

What does it take to future-proof legal? Intel's CLO, April Miller Boise, joins host Stephanie Corey to unpack how legal teams can drive business value, embrace AI, and rethink spending with value-based pricing. From leadership insights to flexible staffing strategies, this episode is a blueprint for modern legal transformation.

Guest Additional Info

April Miller Boise is Executive Vice President and Chief Legal Officer at Intel Corporation, where she leads the global legal, trade, and government affairs teams.

Before joining Intel, she served as Chief Legal Officer (CLO) at Eaton Corporation and Meritor Inc. Earlier in her career, she practiced on Wall Street and later led the Cleveland office of Am Law 200 firm Thompson Hine, where she also sat on the executive committee.

With a career spanning complex legal and business environments across various sectors, including semiconductors, automotive, and energy, April brings deep expertise in corporate governance, regulatory strategy, and global risk management.

Highlights

• From legal expert to strategic business partner.

• Creating alignment with company strategy.

• Strategy on a Page (SOAP) method.

• Importance of prioritization in legal work.

• Introducing SWOT Analysis.

• Stop, Start, and Continue exercise for efficiency.

• Alternatives to traditional legal staffing.

• Leveraging flexible legal talent.

• Generative AI: A paradigm shift.

• AI's potential in knowledge management.

• Training and mentoring in an AI-driven future.

• Expanding access to justice through AI.

• The evolving role of future CLOs.

Episode Resources

• UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef

• UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide

• Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/

• LINK (Legal Innovators Network): http://Linkforlegal.com

• Connect with Stephanie Corey

• https://www.linkedin.com/in/stephcorey-ulo

• https://fr.linkedin.com/company/uplevel-ops

• https://uplevelops.com/

• https://uplevelops.com/legal-operations-consulting/

• https://uplevelops.com/thoughtleadership/

• https://uplevelops.com/services/gai-management/

• GAI Management Services from UpLevel Ops: https://uplevelops.com/services/gai-management/

• https://www.intel.la/content/www/xl/es/homepage.html

• GAI Management Solutions from UpLevel Ops: https://uplevelops.com/services/gai-management/

• April Miller Boise on LinkedIn: https://www.linkedin.com/in/april-miller-boise-8913404/

• Stephanie Corey on LinkedIn: https://www.linkedin.com/in/stephcorey-ulo/

This special episode, hosted by UpLevel Ops CMO Heather Reid, brings together powerful insights from some of Legal Ops' most respected voices. From sticky-note strategy sessions to global legal transformation, we revisit five standout conversations that showcase how leadership, culture, and community are redefining modern legal departments. Featuring Christy Freer, Janene Asgeirsson, Audrey Taranto, Curt McDaniel, Jenn McCarron, and Mike Haven, this episode is a celebration of the people-first strategies and mindset shifts pushing Legal Ops to the Next Level.

Highlights

• Tapping hidden risks: Humanizing legal tech.

• Janene Asgeirsson on transforming skepticism to tech enthusiasm.

• Staying competitive: Embracing legal technology.

• Capturing business speed and building effective interfaces.

• Audrey Taranto's business empowerment shift.

• Generative AI and consulting roles in legal.

• From cost center to vision: Legal's evolving role.

• Curt McDaniel's scalable, smarter legal services.

• Bridging overwhelms strategic legal operations.

• Legal transformation: A journey of progress.

• Jenn McCarron and Mike Haven: Collaboration's impact on legal ops.

• Collective innovation driving the legal industry forward.

Episode Resources

• UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef

• UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide

• Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/

• LINK (Legal Innovators Network): http://Linkforlegal.com

• Connect with Stephanie Corey

• https://www.linkedin.com/in/stephcorey-ulo

• https://fr.linkedin.com/company/uplevel-ops

• https://uplevelops.com/

• https://uplevelops.com/legal-operations-consulting/

• https://uplevelops.com/thoughtleadership/

• https://uplevelops.com/services/gai-management/

• GAI Management Services from UpLevel Ops: https://uplevelops.com/services/gai-management/

Legal Ops is evolving—are you ready? In the March episode of the UpLevel View Podcast, ULO CEO Stephanie Corey is joined by two standout leaders from The L Suite—Greg Raiten, Co-Founder, and Shaun Sethna, General Counsel—for an honest conversation about the evolving relationship between General Counsel and Legal Operations. Together, they explore why Legal Ops is no longer just a support function but a strategic partner in building agile, scalable legal teams. From navigating CLM implementations (spoiler: they're never as easy as they look) to adopting AI and value-based pricing models, this discussion gets into the real-world challenges legal departments face—and the solutions that actually work. The trio also reflects on the recent LINK + L Suite events and the magic that happens when legal leaders and ops professionals share a room (and a few hard truths). Whether you're a solo GC or leading a mature legal department, this episode is packed with insight, candor, and a healthy dose of humor. Don't miss this inspiring conversation—subscribe now and take your legal leadership to the Next Level!

Highlights

• Greg's Insight: Hiring Legal Ops as a first hire.
• Sean's View: Legal Ops importance across economic cycles.
• Greg's Observation: Lawyers don't learn operational efficiency.
• Steph on Legal Strategy: Aligning legal teams with business growth.
• Greg on Events: Successful merge of communities.
• Greg's Approach: Legal ops communities and event strategy.
• Sean's Insight: GC curiosity and legal ops evolution.
• Greg on Legal Tech: Importance of adapting to change.

Episode Resources

• UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef
• UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide
• Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/
• LINK (Legal Innovators Network): http://Linkforlegal.com
• Connect with Stephanie Corey
• https://www.linkedin.com/in/stephcorey-ulo
• https://fr.linkedin.com/company/uplevel-ops
• https://uplevelops.com/
• https://uplevelops.com/legal-operations-consulting/
• https://uplevelops.com/thoughtleadership/
• https://uplevelops.com/services/gai-management/
• The L Suite: https://www.lsuite.co/
• Shaun Sethna on LinkedIn: https://www.linkedin.com/in/shaunsethna/
• Greg Raiten on LinkedIn: https://www.linkedin.com/in/gregraiten/

What does value mean in legal operations, and how is it evolving in 2025? Join Stephanie Corey, Co-Founder and CEO of UpLevel Ops, Maureen Harms, VP and Associate General Counsel, Transition Management at 3M, and Ken Callander, Managing Principal of Value Strategies—now an UpLevel Ops company—for an exclusive discussion on the future of legal operations and pricing strategies. Together, UpLevel Ops and Value Strategies offer a powerhouse of expertise, presenting a united vision for delivering transformative results in legal departments. Steph, Maureen, and Ken will delve into the evolving definition of value, the cultural shifts driving innovation, and actionable strategies for optimizing outside counsel management and implementing value-based pricing. Tune into the UpLevel View and enhance your legal leadership vision today!

Highlights

• Rethinking hourly rates: Shift to value-based pricing.
• Legal industry's reluctance to change billing methods.
• Alignment with business objectives equals value.
• AI's impact on future legal services efficiency.
• In-house teams reconsidering bringing work internally.
• Managing change in law firms: A slow but necessary process.
• Creating competition within legal departments to drive change.
• Success metrics: Meeting client expectations and budget.
• Efficient legal spending: The importance of partnering with firms.

Episode Resources

• UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef
• UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide
• Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/
• LINK (Legal Innovators Network): http://Linkforlegal.com
• Connect with Stephanie Corey
• https://www.linkedin.com/in/stephcorey-ulo
• https://fr.linkedin.com/company/uplevel-ops
• https://uplevelops.com/
• https://uplevelops.com/legal-operations-consulting/
• https://uplevelops.com/thoughtleadership/
• https://uplevelops.com/services/gai-management/
• Connect with Maureen Harms
• https://www.linkedin.com/in/maureen-harms-8018a727/

In the January episode of the UpLevel View, UpLevel CEO Stephanie Corey and Monica Zent of ZentLaw discuss the transformative role of ALSPs in legal departments. They tackle misconceptions, highlight ALSP benefits like reducing contract backlogs and fostering collaboration, and share real-world success stories. The conversation explores how ALSPs pave the way for legal tech adoption and future innovations like AI. Packed with insights, this episode is essential for legal professionals seeking Next Level, cost-effective, agile solutions to navigate today's challenges.

Guest's Info Monica Zent is a distinguished attorney, entrepreneur, and investor, renowned for her innovative contributions to the legal industry. As the founder of ZentLaw, she reimagined the traditional law firm model by integrating the efficiencies of outsourcing with the strengths of conventional legal practice, establishing one of the nation's leading alternative law firms.

Highlights

• Strategic hire vs. augmenting with flex talent.
• Misconceptions about ALSPs and quality of talent.
• Legal departments using ALSPs for competitive advantage.
• Clearing backlogs to boost the legal team's reputation.
• How ALSPs contribute to diversity, equity, and inclusion (DEI).
• Successful onboarding strategies for ALSP partnerships.
• Try before you buy: converting flexible talent to permanent hires.
• Future role of ALSPs and flex talent in the legal profession.

Episode Resources

• UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef
• UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide
• Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/
• LINK (Legal Innovators Network): http://Linkforlegal.com
• Connect with Stephanie Corey https://www.linkedin.com/in/stephcorey-ulo
• https://fr.linkedin.com/company/uplevel-ops
• https://uplevelops.com/
• https://uplevelops.com/legal-operations-consulting/
• https://uplevelops.com/thoughtleadership/
• https://uplevelops.com/services/gai-management/
• Connect with Monica Zent
• https://zentlawgroup.com/

On the December episode of The UpLevel View, Stephanie Corey, CEO of UpLevel Ops, is joined by Brian Hupp, Sumi Trombley, and Brandi Pack for "2024 Legal Ops: What We've Learned, What's Next – An UpLevel Ops Roundtable." Reflecting on this year's advancements in AI, workflow automation, and value-based pricing, the panel shares bold predictions and actionable strategies to prepare for the year ahead. Don't miss this thought-provoking discussion to inspire your 2025 Legal Ops goals!

Highlights

• Discussion about AI trends in workflow automation.
• Brian on AI chatbots and workflows.
• Sumi on contract management trends.
• Brandi on the rapid adoption of AI.
• Legal professionals under pressure to adopt AI.
• Importance of not switching models frequently.
• Brian on the surprise of AI adoption.
• Change management in AI adoption.
• Legal operations professionals' role in AI transformation.
• AI assistance for routine tasks.
• Outside counsel management challenges.
• Problems with hourly billing.
• Ethics of AI-related savings in law firms.
• 2025 predictions: AI acceleration in legal operations.
• Upskilling and trust in AI tools.
• The rise of independent AI agents.
• Legal operations' strategic evolution.

Episode Resources

• UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef
• UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide
• Thought Leadership from UpLevel Ops:
• https://uplevelops.com/thoughtleadership/
• LINK (Legal Innovators Network): http://Linkforlegal.com
• Connect with Stephanie Corey
• https://www.linkedin.com/in/stephcorey-ulo
• https://fr.linkedin.com/company/uplevel-ops
• https://uplevelops.com/
• https://uplevelops.com/legal-operations-consulting/
• https://uplevelops.com/thoughtleadership/
• https://uplevelops.com/services/gai-management/

In the November episode of the UpLevel View, Stephanie Corey, CEO of UpLevel Ops, chats with Alison English, Head of Legal Ops at White Cap, about building resilient legal frameworks. They'll share practical tips on aligning strategies with business needs, implementing agile processes, and thriving during uncertain times. Tune in for actionable insights and enhance your legal leadership vision today!

Highlights

• Pivoting in response to a crisis or change.
• Encouraging teams to embrace change.
• Legal ops and cross-functional collaboration.
• Small wins in change management initiatives.
• Leadership buy-in is essential.
• Getting alignment with the General Counsel (GC).
• Leveraging Contract Lifecycle Management (CLM) tools.
• The importance of understanding legal spend.
• Flexibility and tech-enabled operations are essential.
• Legal ops as a translator in organizations.

Episode Resources

• UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef
• UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide
• Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/
• LINK (Legal Innovators Network): http://Linkforlegal.com
• Connect with Stephanie Corey
• https://www.linkedin.com/in/stephcorey-ulo
• https://fr.linkedin.com/company/uplevel-ops
• https://uplevelops.com/
• https://uplevelops.com/legal-operations-consulting/
• https://uplevelops.com/thoughtleadership/
• https://uplevelops.com/services/gai-management/
• Connect with Alison English
• https://www.linkedin.com/in/alisonenglish/