Upon Arrival | Events & Incentives with Adelaine Ng

The number one reason why people leave an employer is because they feel a disconnect from their supervisor. But there are many things leaders can implement to prevent the talent bleed, especially needed at a time when the Great Resignation is at play and there's an acute shortage of hospitality workers around the world.

Dr Troy Hall is a global expert in Talent Retention Strategies and author of Cohesion Culture. He has spoken at global conferences globally and been featured on media including the Today Show, ABC and CEO World. An award-winning culture strategist, Dr Hall is passionate about how cohesion culture can transform businesses.

Quotes from this episode:

"We are spending $7 trillion globally on correcting teams somehow some way. When you do have a cohesive team, here's the good news: You get an uplift of 50% of your creativity and productivity when you have a team operating cohesively."

"You know as well as I do, culture eats strategy for breakfast, lunch, dinner, and snacks on it somewhere in between."

"People get confused about team building and team bonding. They're two different functions, two different words. We might use them synonymously, but they're not."

-Dr Troy Hall

Connect with Dr Troy:
LI: Dr Troy Hall
FB: @drtroyhall
IG: @drtroyhall
YouTube: Dr Troy Hall
Website: drtroyhall.com

Free book on Cohesion Culture:
https://www.cohesionbook.com/free-1

Dr Troy's books:
Cohesion Culture
Fanny Rules
Mission Matters

Dr Troy's other book recommendations:
Dare To Lead by Brene Brown
The Go-Giver by Bob Burg
The Go-Giver Leader by Bob Burg and John David Mann
Differentiate Or Die by Jack Trout
Grit by Angela Duckworth

Connect with Adelaine:
Email: [email protected]

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What's involved in creating the world's Ultimate James Bond Experience and who would you have to kill to make it happen? Jokes aside, Shane Mahoney has left no stone unturned in putting together what would make the dreams of James Bond's biggest adventure fans a reality. But Shane doesn't just want to be known for his Bond creation. He is passionate about the many more ways you can elevate your travel experiences when you have the right approach.

Shane Mahoney is a serial entrepreneur, luxury lifestyle specialist and founder of Lugos Travel, an agency that believes in making luxury travel attainable. He has travelled to 22 countries and has dedicated his life to connecting and re-connecting loved ones by crafting travel experiences that surprise and delight. Shane also founded the Entrepreneurial Travel Club for entrepreneurs who network through travel experiences.

Quotes from this episode:

"You really only have your memories. And if you haven't put those coins in the bank, so to speak, you don't have anything to draw on, there's nothing there. And you get to the point where it's too late and your choices are taken away at some point of your life."

"We didn't become Virtuoso or Signature because honestly, I felt like I could do a better job of putting my clients in good hands (rather) than somebody in a corporate office many, many states away pulling contracts with hotels to put champagne in rooms."

"If you're only focused on price, you've already lost. I want people to focus on value. Price is what you pay, value is what you get. And if you focus on what you get, you can actually get much, much more for the dollars than you would expect."

-Shane Mahoney

Connect with Shane:
shanemahoney360.com

Lugos Travel:
lugostravel.com

Entrepreneurial Travel Club:
lugostravel.com/club

Shane's book recommendation:
Principles by Ray Dalio

Connect with Adelaine:
Email: [email protected]

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
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Can you trust your intuition to lead you out of the most difficult circumstances and into a life of joy and fulfilment? Award-winning artist and movement leader Stef Mariani believes you can, having experienced personal tragedy and learning how to move herself from being shut down to playing at the top of her game in just a few years.

Stef Mariani won awards as a negotiator and business strategist based in Hawaii, closing over US$100M in real estate deals. She also won Hawaii's Na Hoku Hanohano Award for her album Stay Gold In 2018. Stef has produced live events and attended many high profile ones herself including the Grammys. Her current focus is to grow her international movement of people committed to staying true to themselves despite the worst circumstances such as the financial impact of COVID and the war in Ukraine.


Quotes from this episode:

"The key with events (and if this is the only thing you do, it will make all the difference) is your mindset. When you walk in, you need to take time to really think about why you're there and who your audience is and why you care about those people."

"It's hard to throw a bomb at somebody who you feel connected with, because if I hurt you, I hurt myself. You don't open fire at schools. If you feel connected. You don't throw a grenade. You can't even participate in war, be a soldier if you feel connected. And the fact is we are all connected."

"If you care about people, it doesn't matter what you do, you're going to do really well."

-Stef Mariani

Music Use My Imagination played with permission from Stef Mariani.

Connect with Stef and join Stay Gold for free:
Website: www.thestaygoldmovement.com
FB Group: StayGoldMovement

Stef's non-profit for Hawaii-based artists:
Website: //staygoldhawaii.com

Use My Imagination (No More War) music video:
https://youtu.be/pDJu9Wt2BOU

Connect with Adelaine:
Email: [email protected]

Record interviews remotely with Riverside:
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The promise of a post-pandemic reset has been underwhelming for many people juggling work and home life. As long as expectations at the office haven't changed, overwork is here to stay. So what can you do to take back some control of your work-life balance? And what is the real cost of not dealing with stress properly?

Dr Karen Morley is an executive leadership psychologist and coach, whose vision is to help leaders get more impact with less effort. She has held executive roles in government and higher education, and is a thought leader on gender and inclusion. Her new book FlexAbility: How high achievers beat burnout and find freedom in an overworked world is written for a post-pandemic flexible working wold.

Quotes from this episode:

"I think, in a technical sense, not everybody is necessarily feeling burned out... feeling somewhat cynical about your work and feeling that you're not effective. But I do think that many people are feeling exhausted and that's more than enough to be concerned".

"There's very clear findings from the World Health Organization around the impact of chronic stress and overwork, and burnout at work. And that is you're more likely to die."

"We don't have an issue with resilience. We have an issue with recharging. We have an issue with how we manage our energy and our expectations."

-Dr Karen Morley

Connect with Dr Morley:
LinkedIn: Karen Morley
www.karenmorley.com.au

Dr Karen Morley's new book:
FlexAbility: How high achievers beat burnout and find freedom in an overworked world

Connect with Adelaine:
Email: [email protected]

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Everything we want to achieve is an inside-out job. The difficult truth is, the reason why we aren't as successful as we'd like to be can often be found in the way we think... much of it unconsciously. How can we recognise the things that hold us back and give ourselves the best chance of moving forward?

Luke Harlan is a transformational mindset coach. He helps people become the best versions of themselves by freeing up the common myths and misconceptions and the limiting beliefs that are holding them back from truly achieving what they want.


Quotes from this episode:

"What I found was is that many of the things that I wanted to do externally needed to be solved internally."

"We get about 7,000 pieces of information, external stimuli coming at us every day and our brain has to dismiss most of that other or it would explode. So 95 plus percent of all of our decisions are made subconsciously. Now, what if some of those automatic behaviors were procrastination or fear or explosive act or to a stimuli or a yelling?"

"There is no creativity in negativity. If you are (just) trying to survive or you're in that pain threshold, there is no connection to the larger universe."

-Luke Harlan

Connect with Luke plus free Masterclass:
www.lukeharlan.com

Luke's recommended books:
The 15 Commitments of Conscious Leadership by Jim Dethmer
The Four Agreements by Don Miguel Ruiz

Connect with Adelaine:
Email: [email protected]

Record interviews remotely with Riverside:
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Music has often played a fan-favourite role in team-building exercises that take participants from unfamiliar territory into a new space of connectedness. But it's become even more important now with many companies going through mergers and acquisitions, leaving staff unsure about their future. How can enrolling members who are even slightly suspicious of each other into a lyric-writing exercise change that?

Andy Sharpe is the CEO and founder of global sensation SongDivision, which has hosted more than 2,000 team bonding events globally since 2020, making them one of the most successful corporate event companies of the COVID era. His musicians have worked with top artists like Cher and Justin Bieber. Andy has been named one of Eventex’s Top 100 Most Influential People in the Event Industry.

This interview was recorded at AIME, The Asia Pacific Incentives and Meetings Event 2022, where SongDivision brought the vibes and turned word suggestions into songs, on demand.


Quotes from this episode:

"I can't tell you how many conversations I've had with CEOs of companies who have just gone through a big merger and acquisition...We get them to create music together, flood their brains with oxytocin, and then they relax and can have conversations about the future rather than being paranoid about what the future is going to be."

"The joy that we see from our audiences and the people that we're working with online is the same joy that we have in person. It's a different design for a different need."

"I've had conversations with people over the years where the idea of team building is just a waste of time and cheesy. They've never thought about corporate values and purpose. I don't try and win those people over."

-Andy Sharpe


Don't Miss:

-How an opportunity to work with indigenous kids started Andy's SongDivision journey
-The science and art of why music is so effective in team building
-Taking participants from feeling intimidated to confident
-Leading the company through the pandemic
-Why soft skills matter in leadership
-SongDivision's new direction in Leadership and Human Resources

Connect with Andy:
LinkedIn: AndySharpe

SongDivision: songdivision.com

Connect with Adelaine:
Email: [email protected]
 

Being an entrepreneur in a foreign market presents unique challenges and opportunities.  But if you can make it against all the odds, you can position yourself as the only logical solution for the services you offer.  A similar approach can be taken to how you connect with people on LinkedIn.

Tyron Giuliani went from being an army officer in Australia to running several successful businesses in Tokyo. By necessity he had to turn his weaknesses into strengths and make his foreign-ness work for him rather than against him. Tyron's story includes turning to K-Pop when the pandemic hit his wedding dress business, and becoming a client acquisition expert on LinkedIn using a D.A.N.C.E. and Pink Suited method. His clients have included Amazon, Apple, and Ogilvy & Mather.

Quotes from this episode:

"The K-pop space is amazing. It's led by super fans. They call them masters. And each band has multiple masters and these people have huge audiences in Japan".

"Our structure used to be very commission-based, so the sales people would get the highest bonuses and that led to a lot of conflict in the company. We then changed our whole comp structure, where it was truly company-based targets, so that the cleaning staff, the prep staff, the admin staff, they would get a chunk of reward when the salespeople hit (the sales targets)...it just lifts everyone".

"People have a choice when they see a complex question (on social media), they have to (ask), 'For me to answer this and not look stupid, I'm going to have to write like five to 10 sentences. Ah, I can't be bothered."

-Tyron Giuliani

Connect with Tyron:
FB Group: LinkedIn Sales Funnels for Entrepreneurs

Tyron's favourite LinkediIn tool:
Pipedrive

Tyron's book recommendation:
The Road Less Stupid by Keith J Cunningham

Connect with Adelaine:
Email: [email protected]

John North has had to pivot multiple times when things kept crashing and burning through no fault of his own. By necessity he's transitioned to a serial entrepreneur, digital marketing strategist and app developer.  He's also written seven #1 Best-Selling books along the way, including  Startup Secrets, where he outlines five steps to fast track from an idea to a business.

John is the CEO of Evolve Systems Group and has created many products and services designed to empower business owners and entrepreneurs, including Evolve Global Publishing, Evolvepreneur.app and Evolvepreneur.club. He is passionate about helping business owners become smarter and more strategic about their marketing efforts.

Quotes from this episode:

"Own your own brand... The business that I had to sell, cost me a million dollars to lose that business. And the reason why it cost me all that money was I didn't own my own brand."

"Go in an experimental mindset (where) you don't care about winning or losing so much. You care about what happens."

"You've got to value your time to start with. Do I have the time to spend on that (course / program)? Or is it just pretty and shiny and I think I'm solving a problem?"

-John North

Connect with John:
johnnorth.com.au
evolvepreneur.club

John's book recommendation:
The E-Myth Enterprise

Connect with Adelaine:
Email: [email protected]

Two months ago, New Zealand's tourism minister, Stuart Nash, told the country's tourism industry players to prepare to have no international tourists for another year. Then, the government said it would start opening in stages. But the 7 day isolation requirement stays, meaning it's still not viable for most tourists to visit, which is devastating for the industry. So what's behind the reluctance to re-start the country's No.1 export earner?

Joanna Fountain is an Associate Professor and researcher in tourism at NZ's Lincoln University, Christchurch. She has published multiple research papers on tourism issues and has been a consultant on tourism-related projects in the country.

Quotes from this episode:

"New Zealand has done such a good job of keeping (Covid) out (that) there are a large proportion of the population who are just saying, 'Close the borders. Just let us live our lives here without any international visitors'."

"Some destinations are doing better... against all expectation. Businesses that have been usually reliant on international visitors have found that in domestic visitors, they have more loyal guests who are staying longer and actually spending more money."

"I'm kind of not sure what the difference is between now and another year. It's already had such a massive impact - two years without our number one export earner. I'm not sure what difference another year will make."

-Joanna Fountain

Connect with Joanna:
Email: [email protected]

Connect with Adelaine:
Email: [email protected]

With Omicron and messy fiascos like the Novak Djokovic - Australian Open saga, you might be tempted to think that Covid 19 pandemic disruptions won't be letting up anytime soon to allow tourism to recover. But there's hope we'll learn from past mistakes. A look through the lens of how government and the media have historically  dealt with tourism crisis can inform us of the variables that lie ahead for the industry.

Dr David Beirman is a tourism crisis, risk and recovery expert from University Technology Sydney whose views have been highly sought after by both local and international media. His new book, Tourism Crises and Destination Recovery, looks at some 20 cases of comeback from crisis in the tourism industry, including a whole section on the current pandemic, to give us some perspective to the challenges the industry is facing today.

Quotes from this episode:

"One of the interesting things about COVID-19 overall has been the incredible level in which government has dominated every aspect of the agenda.... And that that's had a huge effect, of course, not only on tourism, but pretty much every aspect of our life."

"Cruising, in my humble opinion, has been given a really, really difficult time by governments... and the thing that makes it so unfair is that the cruise sector has probably done more to try and minimise the risk of COVID-19 than probably any sector in  all of the tourism and hospitality industry."

"There were pictures of people in Hong Kong running around in surgical masks. And in Singapore, the reality was 95% of the cases in Hong Kong actually occurred in five apartment blocks. The media never mentioned that."

-Dr David Beirman

Don’t miss:

- Reasons to be optimistic about tourism in 2022.
- Does Australia have an image crisis after the Novak Djokovic saga?
- The PR mistake the cruising industry could have avoided.
- How airfares could change to make the aviation business viable again.
- Key lessons from 20 cases of tourism crises and recovery.
- The media's relationship with tourism and how it treats crisis stories.
- The pragmatic way destinations can reopen their borders for tourism recovery.

David's book:
Tourism Crises and Destination Recovery

Connect with David:
LinkedIn: David Beirman
Email: [email protected]

Connect with Adelaine:
Email: [email protected]