This episode of Tech Trek features Susan Dikramanjan, a member of the IT leadership team at John Hancock, a Manulife company, who shares her insights on upskilling and ensuring optimal team efficiency, performance, and execution. Susan discusses her experience setting up an upskilling program at Manulife and the benefits of promoting a culture of lifelong learning within a team. As a lifelong learner, she highlights the importance of constantly seeking new knowledge and developing new skills for personal and professional growth.

Highlights: 

[00:01:09] Upskilling program.

[00:03:54] Gamifying Learning with Salesforce.

[00:07:39] Balancing workload and upskilling.

[00:11:37] Upskilling for marketability.

[00:16:28] Learning new technologies.

[00:20:24] Upskilling program insights.

[00:23:59] Delivery efficiency in management.

Susan Dikramanjian is part of the IT Leadership Team at John Hancock / Manulife. Susan is accountable for the teams building the Storefronts, Contact Center Automation, Chatbots /AI, Back End APIs, and the Platform Teams. Susan has been with Manulife for nearly four years and has over 20 years of industry experience. Before Manulife, Susan worked in various Software Provider Companies. Susan holds an undergraduate Computer Science Degree as well as a Finance MBA.

www.linkedin.com/in/susan-dikramanjian
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