Yeah, I get it. AI and Automation are the shiny new(ish) toys on the shelf in CX, and people have been shouting their amazingness for a few years now as a cost cutting method that can replace your staff and reduce your overhead. 
What if I told you it wasn't that simple?
Because it's not...
https://linktr.ee/caffcx

Yeah, I get it. AI and Automation are the shiny new(ish) toys on the shelf in CX, and people have been shouting their amazingness for a few years now as a cost cutting method that can replace your staff and reduce your overhead. What if I told you it wasn't that simple? Because it's not... https://linktr.ee/caffcx

Use AI to Augment, Not Replace Employees

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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Use AI to Augment, Not Replace Employees

Use AI to Augment, Not Replace Employees