October 04, 2024

Usersnap: Elevate Your Product By Collecting Actionable User Feedback

Understanding your users’ needs can make or break a product’s success. Often, user feedback is fragmented, difficult to track, and overwhelming. Product managers, developers, and marketing teams struggle to gather precise insights that lead to impactful decisions. The challenge lies in collecting feedback and doing so efficiently and in a way that genuinely drives growth.

Usersnap

Usersnap is a user feedback platform designed to address these challenges. It offers visual captures, in-product surveys, and feature request portals. It empowers teams to collect and streamline feedback from external customers and internal stakeholders, enabling faster, more informed decisions.

Usersnap makes it easy for teams to capture valuable insights, validate features, and prioritize tasks all in one place. With its customizable widgets, visual feedback tools, and powerful segmentation features, Usersnap significantly increases response rates and user satisfaction while cutting down on time spent on feedback loops. A few notable benefits include:

Higher response rates: Usersnap’s targeted micro surveys yield 60% higher response rates than traditional feedback methods.

Increased UX satisfaction: With a 40% boost in user experience satisfaction, teams are empowered to create more user-centric products.

Comprehensive user insights: The platform captures not just feedback but the full user context including browser info, user attributes, and technical errors.

With over 20,000 trusted users, including companies like Microsoft, BBC, WP Engine, and Red Hat, Usersnap has helped businesses elevate their products by harnessing real-time, actionable feedback.

Usersnap Features Include

AI-based Smart Labeling: AI tools prioritize urgent feedback and suggest optimal responses, saving time and ensuring important issues are addressed first.

Browser Extensions: Capture feedback instantly using Chrome or Firefox extensions to provide a seamless workflow.

Customizable Microsurveys: Launch in-product surveys like CSAT (Customer Satisfaction) and Net Promoter Score (NPS) to gather relevant feedback at crucial touchpoints.

Feedback Button & Widget: Provide a dedicated feedback button for real-time issue reporting and suggestions directly on your website or app.

Feature Request Portal: This portal will allow users to submit, view, and upvote feature requests, creating a transparent roadmap that aligns with user needs.

Integrations: Usersnap integrates with over 100 popular tools, such as Jira, Zendesk, GitHub, and Slack, making it easy to integrate feedback with your current systems.

Mobile SDK: Manage feedback on the go with native SDKs for mobile apps, ensuring all insights across devices are centralized in one place.

Getting started with Usersnap is simple and fast. Install the lightweight code snippet or use a plugin (like WordPress) to integrate feedback collection into your product. Configure feedback widgets and surveys and assign feedback categories based on your product goals. Personalized onboarding is available to help you hit the ground running.

Usersnap makes scaling your feedback collection easy, allowing your entire team to make decisions based on data-driven insights. Whether it’s bug tracking, feature validation, or understanding user sentiment, Usersnap is the all-in-one platform that grows alongside your product.

Collect 20 feedback entries for free and start improving your product with Usersnap.

Get Started with Usersnap

Originally Published on Martech Zone: Usersnap: Elevate Your Product By Collecting Actionable User Feedback

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By Douglas Karr

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