Episode 13 of ‘Banking Reinvented’ explores how banks can achieve sustainable growth by using an anchor platform.

Once again, Tim Rutten is joined by Backbase Founder/CEO Jouk Pleiter, and together they discuss the key decisions leadership teams face when simplifying IT and modernizing customer journeys for growth. They emphasize the need for a unified platform to increase efficiency and improve the customer experience.

Discover how banks can compete with digital-first challengers like Revolut and how they can challenge the status quo to adopt a transformative mindset in their banking operations.

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Timestamps:

(00:00) - Welcome to the ‘Banking Reinvented’ podcast

(01:40) - Banking innovations in emerging markets

(02:45) - Using a platform to drive growth in banking

(04:20) - Leadership decisions in simplifying IT systems for growth

(06:16) - The importance of agility and unified platforms in optimizing sales and service

(10:02) - Balancing digital solutions and human interactions in modern banking

(12:26) - How platforms like Uber and Netflix are models for banking

(16:00) - The need for a paradigm shift and simplification in banking operations

(20:28) - Key takeaways

(23:23)- Episode wrap-up