Digital Hospitality

Using Customer Feedback Effectively with Heather Dratler of Next Level Burger

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Interview Takeaways:

  • Streamlining Review Management w/ Marqii – Next Level CEO, Matt de Gruyter had an obsession with reading every review. He and his team would take time out of their day to complete the laborious task of reading and responding to reviews coming from a multitude of platforms. Once Heather Dratler introduced the company to Marqii, that workflow was optimized and de Gruyter and company could still view and respond appropriately to reviews.
  • Human Touch and Marqii AI Tools – Next Level prioritizes reading and responding to reviews and responding in a way that doesn’t eliminate the human element. For Heather Dratler, Marqii’s ability to combine ease of response while maintaining the human touch is one of its best features, and looks to implement Marqii’s newly minted AI generated response tool soon.
  • Next Level’s Founding Story – Founders Matt and Sierra de Gruyter founded Next Level Burger based on real life convictions. Their lifestyle changes have served as the power behind their mission to create a healthier environment through plant based eating.


    • Episode Links:
    • Next Level Burger Online: https://www.nextlevelburger.com/
    • Next Level Burger Instagram: https://www.instagram.com/nextlevelburger/
    • Next Level Burger TikTok: https://www.tiktok.com/@next_level_burger
    • Next Level Burger App: https://www.nextlevelburger.com/rewards/
    • Heather Dratler LinkedIn: https://www.linkedin.com/in/heatherdratler/
    • B Public Relations: https://wearebpr.com/
    • Sponsors:
      • Marqii: https://www.marqii.com/


      About Our Sponsors
      DAVO:

      DAVO automates every step of the sales tax process — from collecting to filing to paying...

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      Marqii:

      Marqii is designed to create unforgettable customer experiences...

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      Digital HospitalityBy Shawn P. Walchef
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