The quickest way to personalise any human interaction is to ask for then use the other person's name. It grabs attention and creates connection.

Using Customer Names to Engage

Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience

Business

Simon Blair provides sales, customer service &amp; coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience

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Using Customer Names to Engage

Using Customer Names to Engage