The CX Coach

By Simon Blair

Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit htt... more

· Business

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FAQs about The CX Coach:

How many episodes does The CX Coach have?

The podcast currently has 8 episodes available.

The CX Coach episodes:

August 03, 2017 Using Customer Names to Engage
The quickest way to personalise any human interaction is to ask for then use the other person's name. It grabs attention and creates connection.
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10min
July 28, 2017 A CX Reflection
After a week travelling Tasmania on a sales CX coaching tour for a key client, Simon reflects on his key CX coaching takeaway.
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5min
July 14, 2017 The Opportunity in Complaints
Be honest • Honesty is refreshing • Red Bird Radio Service Recovery
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10min
July 13, 2017 CX 101 - Differentiators
In part 2 of CX101, Simon delves into the concept of differentiators to help you win the customer experience game.
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5min
July 13, 2017 CX 101 - Fundamentals
In this episode Simon explains the first part of Customer Experience theory. The fundamentals that get you in the game.
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5min
July 01, 2017 The Coaching Team Leader
The Coaching Team Leader (Part 1) • The Coaching Team Leader (Part 2) • The Coaching Team Leader (Part 3)
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13min
June 30, 2017 The Manager As Coach
CX Business Tip: The Manager As Coach | Make your own podcast: https://anchor.fm/podcast
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4min
June 30, 2017 No screen for you!
Customer Experience Business Tip: No Screen for You! | Make your own podcast: https://anchor.fm/customerexperience
...more
4min

FAQs about The CX Coach:

How many episodes does The CX Coach have?

The podcast currently has 8 episodes available.