Account Management (a tactical guide to success)

Using Improvisation skills in your Account Management role


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In this episode, we host special guest Tim Stoltenberg, the Creative Director of Dad’s Garage (www.dadsgarage.com) - the legendary Atlanta-based improvisation team.  From Tim we learn about:

  • How improv skills are not about being funny, but about listening
  • Using improv to solve problems together
  • Listening to understand, instead of to respond
  • Using “yes and..”
  • Avoiding bulldozing
  • Using silence


And a deep discussion of the meaning of the word portmanteau.


Be sure to check out Dad’s Garage!

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Account Management (a tactical guide to success)By Fred Fuller and John Brown

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