In this episode, Fred and John review the initial stages of negotiation:1) Knowing the types of negotiations2) Preparation - ZOPA, BATNA, goal-setting3) Books we recommend

In this episode, Fred and John discuss using DISC as an Account Manager:

• Review of what DISC means and how to use as an Account Manager
• Fred and John's DISC profiles
• We attempt to guess famous people's profiles

Also a discussion of Pop-Tarts

In this episode, Fred and John discuss:

• Misconceptions on how to work with internal teams
• What to do instead

In this episode, Fred and John discuss:

• Mindset of Accounting and Finance (vs. Account Managers)
• Finance's primary concerns
• How to interpret the output of Finance and Accounting as an Account Manager

In this episode, Fred and John discuss:

In this episode, Fred and John discuss the best ways to be successful applying for a role as an Account Manager including:

• Getting your foot in the door

In this episode, Fred and John do a wrap-up of topics from the book.  Including:

1. Be more than a pass through

In this episode, Fred and John continue the conversation about the right way to approach communication with your clients.  Including:

-Communication with emotional context

-Knowing your audience

-Using listening as a communication tool

In this episode, Fred and John discuss the right way to approach communication with your clients.  Including:

- When to communicate

- Dangers of email

- Being positive

- Grammar and syntax

In this episode, Fred and John discuss the (sometimes tricky) art of client entertainment.  Including:

- Basics of approach to the process

- Rules of the road

- Difficult situations including harassment