Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to drive efficiency through the utility-customer experience. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in implementing customer-centric initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:

• Enhancing the Customer Experience Through Retail Partnerships, Ann Kirkpatrick, Xcel Energy
• Customer Journey Mapping, Katie Ryder, E Source
• Simple Residential Solutions, Kristin May, Xcel Energy
• From High Bill Complaint to Energy Hero: Moving Co-op Customer Experience from Reactive to Proactive, Megan Moore-Kemp and Mike Beyer, Yampa Valley Electric Association
• Leveraging Technology to Improve Customer Experience in SRP's Small Business Program, Eamonn Urey, Salt River Project with Jim Giordano, Nexant

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