Utility Exchange Web Series

If you are a first-time attendee or still on the fence about registering, we hope you'll join us for this sneak peek preview.  We'll review the agenda and activities planned, suggest ways to make the most of the learning and networking opportunities, and answer your questions about the event. 

The Rocky Mountain Utility Exchange is a networking and professional development forum for utility and government organization staff as well as industry allies. The target audience is the staff of energy utilities serving Colorado and neighboring states who are responsible for the design and delivery of customer-centric utility programs, including resource efficiency/sustainability, load management/growth, distributed energy, and customer/member service operations. The agenda is developed from submissions through a call for presenters that are reviewed by a Scoring Group comprised of the Advisory Committee and sponsor organization representatives.

Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to advance clean energy and sustainability initiatives. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in transitioning initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:

• Leading the Clean Energy Transition While Enhancing the Customer Experience and Keeping Bills Low, Mark Schoenheider, Xcel Energy
• Setting and Meeting GHG Emissions Reduction Goals: Tools and Best Practices for Utilities, Tom Hines, Arizona Public Service with Mark Wilhelm, Tierra Resource Consultants
• Renewable Energy Programs: Something for Everyone, Allie Marshall, Cadmus
• Greenhouse Gas and Clean Energy Plan Reporting, Lisa Reed, Holy Cross Energy 
• FIT in 5 years!, Rhonda Gatzke, Fort Collins Utilities
• How Business New Construction is Leading the Clean Energy Transition, Aaron Esselink, Xcel Energy 

Duration: 52:18

Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to drive efficiency through the utility-customer experience. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in implementing customer-centric initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:

• Enhancing the Customer Experience Through Retail Partnerships, Ann Kirkpatrick, Xcel Energy
• Customer Journey Mapping, Katie Ryder, E Source
• Simple Residential Solutions, Kristin May, Xcel Energy
• From High Bill Complaint to Energy Hero: Moving Co-op Customer Experience from Reactive to Proactive, Megan Moore-Kemp and Mike Beyer, Yampa Valley Electric Association
• Leveraging Technology to Improve Customer Experience in SRP's Small Business Program, Eamonn Urey, Salt River Project with Jim Giordano, Nexant

Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to achieve innovations in traditional retail energy utility customer pricing. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in retail customer pricing. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:

• The National Potential for Load Flexibility, Ryan Hledik, The Brattle Group
• Energy, Demand and Dollars — One Year into Time of Day Pricing for all Residential Customers, John Phelan, Fort Collins Utilities
• Driving Customer Engagement and Adaptation with TOU Pricing, Rob O'Connell and Nikki Caidedo, Xcel Energy
• Income-Qualified Rate and Resulting Customer Engagement and Usage, Brian Tholl, Fort Collins Utilities
• Charging for Demand: A Case Study, Dominic May, La Plata Electric Association

Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to achieve the State of Colorado's ambitious goal of 940,000 EVs on the road by 2030. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and take a shallow dive into topics and challenges utilities continue to face in transportation electrification. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:

• Colorado Electric Vehicle Plan
• Electric Vehicle Grid Integration Research
• Transit and Commercial Vehicle Electrification
• When Customers and Utilities Win: Combining Time-of-Use rates with Managed EV Charging Mechanisms
• Electric Vehicle Rates, Rewards, and Rebates — A Review of What Is Working and What Is Not
• Electrifying Transportation in Colorado: Moving Ahead for a Better State of Charge
• Driving the Experience Electric Road Show

IPKeys Power Partners Roundtable:

Insight for Public Power Providers on Data-Driven Analytics & Intelligence

The end-game for leading-edge public power providers is a single integration model that leverages open-but-cybersecure standards to connect existing facility hardware for all resources and programs into a single platform can better serves the utility, operators, and consumers. A challenge is creating an operational technology roadmap with the organizational culture and procurement strategy to get there in a scaleable, low-risk, and cost-effective manner based on where your utility is today and where it wants to be tomorrow.