UVP - 269 - Top Tricks For Talking Money With Clients

In this week's episode, Dr. Andy Roark is joined by Adam Christman and Louise Dunn to discuss their favorite tips for handling financial conversations. Together they tackle some of the common challenges we face as veterinary professionals and offer various resources to make sure we're keeping care accessible. They both offer insight into effective team training as well as the importance of creating a special veterinary experience for your clients. Let's get into this episode!

This episode is brought to you by CareCredit!

https://www.carecredit.com/vetmed/

This information is shared solely for your convenience. All statements are the sole opinions of Uncharted Veterinary Podcast, and neither Synchrony nor its affiliates, including CareCredit, make any representations or warranties regarding the content.

LINKS

AAHA Article on Pet To Care Study: https://www.aaha.org/publications/newstat/articles/2022-08/getting-to-know-the-path-to-care-can-help-bring-more-clients-your-way/

CareCredit Tip Sheet: https://www.carecredit.com/sites/pc/pdf/financial-care-supports-care-for-pets.pdf

Pet Health Finder: https://www.pethelpfinder.org/m/phf

Pawlicy Advisor: https://www.pawlicy.com

Pet's Best Resources: https://www.petsbest.com/vets

ABOUT OUR GUESTS

Louise Dunn is a renowned award-winning international speaker, writer and consultant. She brings over 40 years of in the trenches experience and her business education to veterinary management. Louise is founder and CEO of Snowgoose Veterinary Management Consulting. SVMC works with veterinarians who want to develop a strategic plan that consistently produces results. Most recently Louise received many awards including the WVC Educator of the Year numerous times and VetPartner’s The Life Time achievement Award in January 2016.

Besides all aspects of practice management and mentoring, Louise’s passions include her husband Joel, Annabelle her English mastiff Therapy dog and her little sister Afton, kayaking, opera , gardening and New England Patriot’s football.

Adam Christman, DVM, MBA, is the chief veterinary officer for dvm360®—an MJH Life Sciences® company —who oversees content strategy and development and is the brand voice and personality for dvm360®’s multimedia channels. As a charismatic leader, he brings wit, humor, and authenticity to animal health care as the host of a new web-based talk show, dvm360 Live!™, The Vet Blast Podcast, continuing education webinars, and live media broadcasts. Christman also has been in private practice and shelter medicine for 18 years and is currently a member and treasurer of the New Jersey Veterinary Medical Association. He received his DVM degree from Iowa State University’s College of Veterinary Medicine in Ames, Iowa, and his MBA from Aspen University in Denver, Colorado.

Christman is a national thought leader, speaker, and author on practice management, social media, and rehabilitation, and coauthored, “Honey, Have You Squeezed the Dachshund? A Pet Owner’s Guide for Owners Who Are Terrified of IVDD”—a book on dogs with disabilities. He has been featured in multiple publications and appeared on various multimedia shows throughout the United States, sharing his expertise and passion on all things veterinary medicine. As an avid social media influencer for animal health care, he has over 800,000 followers on TikTok and 53,000 followers on Instagram. He loves to engage with fellow pet parents and veterinary professionals across social media. Christman is an advocate of Pride VMC and Pawsibilities. He is also the proud dog dad to 4 dachshunds and believes no one should be deprived of the incredible human-animal bond.