Seorang leader adalah sosok yang memberikan contoh dan petunjuk mengenai arah perusahaan. Dalam episode kali ini, Mahardhika Sulistyo dan Adilla Kassandra menggarisbawahi pentingnya kolaborasi dalam merumuskan dan mewujudkan Visi Misi dan Objectives Key Results (OKR) dari perusahaan. Dengan kolaborasi, tujuan dari setiap aktivitas menjadi lebih jelas dan bisa dicapai.

Fleksibilitas juga menjadi salah satu hal penting dalam perumusan OKR. Jika OKR sudah tidak lagi relevan, maka perlu adanya perbaruan agar selalu selaras dengan tujuan perusahaan.

Dengarkan podcast UX Indonesia untuk versi lengkap Meetup Design Leadership dan jangan lupa untuk terus mengikuti akun sosial media UX Indonesia:

Official Website: uxindo.com

Facebook : facebook.com/uxindo

Instagram : instagram.com/uxindo

Twitter : twitter.com/indonesia_ux

Google + : plus.google.com/+uxindonesia

LinkedIn : linkedin.com/company/ux-indonesia

Line : line.me/ti/p/uxindo

Unsplash : unsplash.com/@uxindo

Pinterest : pinterest.com.au/uxindo

Dr Eunice Sari membuka Meetup kali ini dengan pernyataan bahwa di balik produk yang menarik, ada proses desain yang tidak sederhana, yang di dalamnya melibatkan peran seorang leader.

Podcast bagian pertama ini berisi cerita tentang pengalaman Mahardhika Sulistyo dan Adilla Kassandra sebagai leader yang bekerja dengan bermacam-macam tim dan bagaimana mereka bertransformasi dari “one man show” menjadi leader yang tahu cara beradaptasi, membangun bersama, dan memimpin diri sendiri sebelum memimpin orang lain.

Dengarkan podcast UX Indonesia untuk versi lengkap Meetup Design Leadership dan jangan lupa untuk terus mengikuti akun sosial media UX Indonesia:

Official Website: uxindo.com

In this second part, Julia Birks talks about the Co-design and Deliver steps.  She notes that what’s also important at these stages is to understand the constraints of the sort of situation you're in, and how you can get the best outcomes. Low fidelity is a key. Don’t waste your time to create beautiful polished things, and spend as much time as possible communicating the intent or the concept or the experience that the people are going to have. That way, they can make sense of it and give you feedback. The idea is to have lots of people in the co-design sessions from within the business who tell you where your ideas are bad. You want people to let you know what's working, and what’s not.

If you want to build trust and confidence, start with your back of house staff and your frontline staff. Protect their privacy. Make them all feel part of a team. And make sure as part of that, you're establishing a regular feedback loop. So you can keep everyone across the business on the same page. However, you don't always get to this kind of level of maturity in collaborative design overnight. It takes time. It takes commitment, takes consistency but when you see the changes, it is all worth it.

Click here for the summary of each episode and the full transcript: https://tinyurl.com/transcriptJuliaBirks

Listen more about this in our podcast and don’t forget to follow UX Indonesia social media accounts for regular updates:

Official Website: uxindo.com

Facebook : facebook.com/uxindo

Instagram : instagram.com/uxindo

Twitter : twitter.com/indonesia_ux

Google + : plus.google.com/+uxindonesia

LinkedIn : linkedin.com/company/ux-indonesia

Line : line.me/ti/p/uxindo

Unsplash : unsplash.com/@uxindo

Pinterest : pinterest.com.au/uxindo

In this second part, Julia Birks talks about the Co-design and Deliver steps.

Click here for the summary of each episode and the full transcript: https://tinyurl.com/transcriptJuliaBirks

Listen more about this in our podcast and don’t forget to follow UX Indonesia social media accounts for regular updates:

Official Website: uxindo.com

Facebook : facebook.com/uxindo

Instagram : instagram.com/uxindo

Twitter : twitter.com/indonesia_ux

Google + : plus.google.com/+uxindonesia

LinkedIn : linkedin.com/company/ux-indonesia

Line : line.me/ti/p/uxindo

Unsplash : unsplash.com/@uxindo

Pinterest : pinterest.com.au/uxindo

According to Julia Birks, Associate Strategic Design Director of Merkel, Australia,  the “Tell and Sell Approach” doesn’t really work effectively since it separates the leaders from reality of what the frontline service experiences are like. As a consequence, they focus so much on the solution for the customer that they forget to pause, and really think about how they can effectively enable the staff, the internal teams to allow those great customer experiences to happen.

Service design sprint is not about creating something perfect according to yourself. It's about creating something that works and brings about a great experience for both customers and staff.

This is the main take out from the UX Meetup entitled “Listen, Show, or Tell? Involving Staff in the Strategic Design of Products and Service.” Click here for the summary of each episode and the full transcript: https://tinyurl.com/transcriptJuliaBirks

Listen more about this in our podcast and don’t forget to follow UX Indonesia social media accounts for regular updates:

Official Website: uxindo.com

Facebook : facebook.com/uxindo

Instagram : instagram.com/uxindo

Twitter : twitter.com/indonesia_ux

Google + : plus.google.com/+uxindonesia

LinkedIn : linkedin.com/company/ux-indonesia

Line : line.me/ti/p/uxindo

Unsplash : unsplash.com/@uxindo

Pinterest : pinterest.com.au/uxindo

Sudah siap dengan pengalaman terbaik Anda dalam memilih karir dibidang User Experience?

Dalam sesi #uxmeetup​ kali ini Monika Halim menjelaskan bahwa menjalani sebuah pekerjaan dibidang UX tentunya harus dapat keluar dari zona nyaman dan mampu beradaptasi dengan lingkungan.

Terima kasih banyak kepada Monika Halim, Head of Product Design Tokopedia, atas waktu dan kesediaannya untuk berbagi ilmu serta pengalamannya yang luar biasa mengenai “Bagaimana Mencapai Kepuasan Kerja sebagai Profesional UX di Indonesia?” di agenda UX Indonesia Meetup.

Pada sesi #uxmeetup kali ini, kita kehadiran Tangkas Saputra, Research Analyst dari PT. Serasi Autoraya (SERA), sebuah anak perusahaan PT. Astra International Tbk. dan Lia Astari, UX Researcher dari PT. Telkomsel

Terima kasih banyak kepada Mas Gibran Huzaifah, CEO dari eFishery, atas waktu dan kesediaannya untuk berbagi ilmu serta pengalamannya yang luar biasa mengenai “Product Design and Strategy for Niche Market” di agenda UX Indonesia Meetup.  Dalam sesi #uxmeetup kali ini Mas Gibran menjelaskan bahwa: Untuk memperkuat bisnis dan kesetiaan pelanggan tidak hanya dibutuhkan link pertemanan yang kuat, namun juga disertai edukasi dan konsistensi produk.