Vadim Anikanov is an independent analyst presently focused on researching the effect of smart speakers on CX. He has several decades of leadership experience inside the world of CX and was until recently the Head of Global Customer Operations at Digital Finance International, which is a member of the Finstar Financial Group.

In the podcast he explores how and why brands are using smart speakers such as the Echo and Home - are brands taking them seriously enough?

https://www.linkedin.com/in/anikanov/