Alex Brown of Clemco discusses her evolution from a technical specialist to a Continuous Improvement Manager and Culture Lead, emphasizing that true operational excellence is rooted in workplace culture. Alex highlights the critical need to move beyond "top-down" mandates by actively listening to employees and fostering a high-trust environment. By addressing change fatigue head-on and utilizing humor and empathy to build relationships, she demonstrates how Clemco transforms workplace resistance into a collaborative feedback culture that empowers every team member to drive innovation.

Sound bites

"You have to bring the people along."

"You can't spell humor without 'you'."

"We are one big family at Clemco."

Chapters

00:00 Introduction and Background of Clemco

03:36 The Role of Culture in Continuous Improvement

10:01 Listening and Engagement in Improvement Processes

16:04 Transforming Resistance into Advocacy

19:48 Navigating Change Fatigue

24:19 Building a Feedback Culture

30:18 Trust and Relationships in the Workplace

34:04 Empathy and Continuous Improvement Challenges

Guest Links: https://www.linkedin.com/in/alex-brown-54ba36212/ https://www.clemcoindustries.com/

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