The Reality of Contact Centres

VAPS


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How do you sell your products or services? Which features do you use to explain the value to the customer? This short podcast explains what a VAP (Value Added Proposition) is, and how to use them effectively. This is the secret to getting across the value, and you need to understand how to use them and practice creating them. This podcast follows perfectly our CCF on Questioning Skills. 

Find more useful and essential contact centre development from realitytraining.com

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The Reality of Contact CentresBy Jeremy Blake and Bob Morrell


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