VECC Voices

911 feels automatic today, but it took decades of change—and dedicated telecommunicators—to build the emergency response system we rely on. In this episode, Nicole Lopez and John Meza talk with Police Communications Commander Rosa Olivos about the history of 911, the growth of VECC, and how technology is reshaping emergency dispatch. With nearly 28 years of experience, Rosa shares how dispatch has changed—from manual paging and limited caller-location data to modern systems and     emerging AI tools. They also explore VECC’s origins, the importance of teamwork when seconds count, and how new translation technology could help connect callers with assistance faster. 

In the first episode of VECC Voices, we sit down with SLVECC Operations Supervisor Heidi Bell to hear about her journey into public safety and the experiences that shaped her career.

She addresses common misconceptions about telecommunicators, and explains the lasting impact these professionals have on callers, responders, and the communities they serve. We also discuss what it takes to succeed behind the headset and offer insight for anyone considering a career in emergency communications.

Discover the purpose, challenges, and rewards behind answering the call.