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Veepee: "Free shipping? There is no such thing as a free lunch" #Ecommerce — THOMcast E08
With Tobias Tousseyn, Country Manager Benelux at Veepee, and Stephanie Tang, Senior Consultant at The House of Marketing.
🌶 TODAY’S MENU
🧩 RESOURCES 👉
All links and resources, including the E-commerce Barometer: www.thehouseofmarketing.be/blog/podcast-veepee
🚀 TIMESTAMPS
(06:08) Can you briefly explain the impact of covid-19 on your business and how Veepee has responded to it ?
(08:07) Did customer expectations change since the last year and is it lasting?
(08:53) How are you answering these consumption habits, are there initiatives that you've launched?
(11:09) Can you tell me how you maintain a positive customer experience throughout the journey?
(12:38) Do you have learnings on how to improve the conversion rate?
(14:33) What does personalization mean for your business?
(15:44) Are there KPI's that are important to you?
(18:11) Are there other data that you share with addData?
(19:01) Are you considering using technologies like AI, Voice technology, chatbots?
(21:44) Have you found the magic solution to reduce or return yet?
(23:05) Can you explain your delivery policy, regarding returns and logistics?
🙋♀️ CONTACT US
Business inquiries
Podcast inquiries
* * *
Want to support us? Give us a review on Apple Podcast!
This episode is brought to you by The House of Marketing. Special thanks to Franco Prontera, Kenny Defrijn and Stephanie Tang. Made by Jean-Marc Santolin, Eva Balemans & Pablo Troussard.
View all episodes
By The House of MarketingWith Tobias Tousseyn, Country Manager Benelux at Veepee, and Stephanie Tang, Senior Consultant at The House of Marketing.
🌶 TODAY’S MENU
🧩 RESOURCES 👉
All links and resources, including the E-commerce Barometer: www.thehouseofmarketing.be/blog/podcast-veepee
🚀 TIMESTAMPS
(06:08) Can you briefly explain the impact of covid-19 on your business and how Veepee has responded to it ?
(08:07) Did customer expectations change since the last year and is it lasting?
(08:53) How are you answering these consumption habits, are there initiatives that you've launched?
(11:09) Can you tell me how you maintain a positive customer experience throughout the journey?
(12:38) Do you have learnings on how to improve the conversion rate?
(14:33) What does personalization mean for your business?
(15:44) Are there KPI's that are important to you?
(18:11) Are there other data that you share with addData?
(19:01) Are you considering using technologies like AI, Voice technology, chatbots?
(21:44) Have you found the magic solution to reduce or return yet?
(23:05) Can you explain your delivery policy, regarding returns and logistics?
🙋♀️ CONTACT US
Business inquiries
Podcast inquiries
* * *
Want to support us? Give us a review on Apple Podcast!
This episode is brought to you by The House of Marketing. Special thanks to Franco Prontera, Kenny Defrijn and Stephanie Tang. Made by Jean-Marc Santolin, Eva Balemans & Pablo Troussard.
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