Busy doesn’t equal valuable－and “we shipped 100 points” doesn’t mean a customer’s life improved.  This episode challenges the trap of productivity theater (endless tickets, reports, and metrics nobody uses) and reframes how teams define success: outcomes over outputs, clarity over chaos, and goals over noise. 

You’ll hear why weaponizing metrics backfires, how Sprint Goals protect focus, and the simple question that exposes busy work instantly: What value does this create ... and for whom?