08.02.2019 - By Dr. Dawn-Elise Snipes
Summary
- Conflict is inevitable
- Violence prevention involves
- Creating an environment that supports open communication and respect
- Maintaining self awareness of stressors and our impact on others
- Maintaining awareness of other’s reactions, behaviors and stressors
- Educating staff and clients regarding effective conflict resolution strategies
- Minimizing triggers for conflict
- Being willing to learn from conflict
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