In this episode, Cody & Meagan shine a spotlight on an exciting new project: the grand opening of Adobe Desert Boutique Motel.

Opening April 18, this fully reimagined roadside motel represents something bigger than just a renovation—it’s a case study in how thoughtful design, storytelling, and positioning can transform not just a property, but an entire market.

🔹 Opening: Why This Property Matters
Cody & Meagan introduce the project and why boutique redevelopment is one of the most exciting trends in hospitality today.

From a full gut renovation to a complete brand repositioning, this project is about:
 👉 Breathing new life into legacy roadside motels
 👉 Elevating guest expectations in overlooked markets

🔹 Segment 1: The Location Story
Located in Panguitch, Utah, this property sits in a prime “basecamp” location:

• Minutes from Bryce Canyon National Park
• Within driving distance of Zion National Park

Cody & Meagan discuss:

• The rise of quieter gateway towns
• Why travelers are choosing charm over crowds
• The appeal of walkable, authentic small-town experiences

👉 Insight: Today’s travelers are trading busy resort hubs for intentional, peaceful destinations.

🔹 Segment 2: The Vision Behind the Renovation
This property started as a classic mid-century roadside motel—but now:

• It’s been completely transformed
• Repositioned from “a place to stay” to “a place to experience.”
• Designed to be the best property in its market

They break down:

• How renovation impacts ADR and perception
• Balancing historical roots with modern design
• Why investing in design pays long-term dividends

👉 Insight: Great design doesn’t just improve a property—it reshapes demand.

🔹 Segment 3: Design & Guest Experience Philosophy
The design approach is intentional and elevated:

• Warm, desert-inspired interiors
• Natural textures and neutral tones
• Minimal, calming spaces
• A focus on light, openness, and relaxation

👉 Discussion: Why simplicity is becoming the new definition of luxury

Cody & Meagan explore the balance between:

• “Instagram-worthy” design
• And true emotional comfort

🔹 Segment 4: Room Mix & Target Guest
The property is built for modern travelers:

• King rooms for couples
• Double rooms for friends
• Suites for families and groups

Ideal guests include:

• National park visitors
• Hikers and outdoor enthusiasts
• Road-trippers and photographers

👉 Positioned as a stylish basecamp, not a traditional resort

🔹 Segment 5: The Boutique Advantage in Secondary Markets
This is where things get really interesting:

• Boutique properties are elevating overlooked destinations
• Guests are willing to pay more for experience and design
• Strong properties can drive longer stays and repeat visits

Community impact includes:

• Supporting local businesses
• Revitalizing Main Street energy
• Increasing overall destination appeal

👉 Key Idea: One great boutique hotel can lift an entire town.

🔹 Segment 6: The Grand Opening Strategy
A successful opening is about more than occupancy—it’s about momentum.

Cody & Meagan break down:

• Building buzz through social media and visuals
• Leveraging influencer stays
• Creating local partnerships
• Ensuring operational readiness

👉 From staff training to guest journey scripting—first impressions are everything.

🔹 Closing Reflection
Cody & Meagan wrap with why this project represents the future of hospitality:

• Smaller

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In this episode, Cody & Meagan tackle one of the biggest shifts happening in hospitality today: the evolution of the General Manager role.

What used to be a primarily operational position has transformed into something much bigger. Today’s leaders aren’t just managing properties—they’re shaping experiences, building brands, and designing how guests feel from the moment they discover a property to long after they check out.

So the question is:
 👉 Are General Managers becoming Experience Architects?

🔹 Opening: A Changing Role
Cody & Meagan set the stage by reflecting on how dramatically hospitality leadership has changed over the past 5–10 years.

From their own experience and industry events, they share the moment it became clear:
 👉 The GM role isn’t what it used to be.

🔹 Segment 1: The Traditional GM Mindset
They break down the classic GM playbook:

• Staffing schedules
• Maintenance oversight
• Budget management
• Daily reporting
• Occupancy targets

Success was measured by:

• Operational efficiency
• Cost control
• Basic guest satisfaction

👉 Insight: The GM used to manage a building.

🔹 Segment 2: The Rise of the Experience Economy
Today’s guests are looking for something entirely different:

• Emotional escape
• Memory creation
• Shareable moments
• Wellness and connection

Booking decisions are now driven by:

• Brand story
• Design and aesthetic
• Personalization
• Local immersion

👉 Key Shift: The guest journey starts before arrival and continues after departure.
👉 Operators are no longer selling rooms—they’re designing feelings.

🔹 Segment 3: What an Experience Architect Actually Does
Cody & Meagan define what modern hospitality leadership looks like:

An Experience Architect:

• Curates the full guest journey (booking → post-stay)
• Works across marketing, operations, design, and revenue
• Thinks like a brand builder, not just an operator

Real-world examples include:

• Scripting arrival moments
• Designing amenity strategies
• Creating intentional guest flow
• Building local partnerships

👉 Insight: Leadership is becoming more creative, strategic, and visionary.

🔹 Segment 4: The Pressure on Modern GMs
With this evolution comes new challenges:

• Higher owner expectations for performance
• Increased guest expectations for experience
• Constant technology decisions
• Ongoing staffing challenges

👉 Are we asking too much from today’s hospitality leaders?

Cody & Meagan discuss the balance between operational excellence and creative leadership—and the very real risk of burnout.

🔹 Segment 5: How Future Leaders Can Adapt
Actionable advice for the next generation of hospitality leaders:

• Develop emotional intelligence
• Learn branding and storytelling
• Get comfortable with data and tech
• Lead culture—not just teams
• Think like an entrepreneur

Practical tips:

• Spend time in guest spaces
• Travel with intention
• Study experiences outside hospitality
• Stay curious

👉 Key Takeaway: The future GM is part operator, part designer, part strategist.

🔹 Closing Reflection
Cody & Meagan close with a big question:
👉 Will the title “GM” even exist in 10–15 years?

And a powerful reminder:
 👉 Hospitality leadership is becoming more human—not less.

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In this episode, Cody & Meagan take you inside one of the most iconic luxury resorts in the world—Waldorf Astoria Grand Wailea. Fresh off their trip to Maui, they break down the full guest experience from arrival to departure, sharing what this property gets right—and what independent operators can learn from it.

This isn’t just a review—it’s a masterclass in luxury hospitality, design, and service execution.

🔹 Opening: First Impressions Matter
Cody & Meagan recap why they chose Maui and this property, and dive into that first “wow” moment.

👉 When did it feel like this place was truly special?
They frame the conversation around luxury expectations vs. reality—and whether the Grand Wailea delivers.

🔹 Segment 1: Arrival + Check-In Experience
From valet to lobby to check-in flow, they unpack:

• Luggage handling and first touchpoints
• The power of lobby design and sense of place
• Welcome moments (and how they set the tone)
• Efficiency vs. personalization

👉 Key Takeaway: Arrival is storytelling—not just logistics.

🔹 Segment 2: Design & Sense of Place
This property is known for its scale—but it’s the intentional design that stands out:

• Seamless indoor/outdoor flow
• Landscaping and visual pathways
• Hawaiian cultural integration
• “Instagram-worthy” moments throughout

👉 Boutique hotels may not match the scale—but they can absolutely match the intention.

🔹 Segment 3: Guest Room Experience
Cody & Meagan break down what luxury looks like inside the room:

• Layout and functionality
• The importance of view orientation
• Bedding, bathrooms, and tech touches
• The lanai (balcony) experience
• In-room personalization

👉 Hospitality Insight: Luxury today = comfort + emotional escape.

🔹 Segment 4: Amenities & Experience Programming
What makes this property a true destination:

• Pool experiences (family vs. adult segmentation)
• Beach setup and access
• Dining options and positioning
• Spa, wellness, and retail
• Activities and on-property programming

👉 Is this a hotel you stay at—or a destination you never leave?

🔹 Segment 5: Service Culture Observations
Service is where luxury is won or lost. They discuss:

• Staff tone (formal vs. relaxed)
• Anticipatory service moments
• Consistency across the property
• Any service recovery experiences

👉 Audience Takeaway: True luxury is service choreography.

🔹 Closing Reflection
Cody & Meagan wrap with:

• Would they return—and why
• Who this property is perfect for
• One thing independent hotels can learn
• One thing they would improve

Whether you run a boutique inn or a full-scale resort, this episode will help you see your property through the lens of experience, emotion, and execution.

Website: https://www.grandwailea.com/?SEO_id=GMB-AMER-WA-JHMGWWA&y_source=1_MjA4MzkwOS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

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In this episode, Cody & Meagan recap a huge milestone—Cody’s first time serving as Master of Ceremonies at a BITAC event, kicking things off at BITAC Luxury in Naples, Florida.

Cody shares a behind-the-scenes look at what makes BITAC events so unique in the hospitality space, why they’re so valuable for both operators and vendors, and what you can expect if you ever get the opportunity to attend.

If you’ve ever been curious about BITAC—or wondered if it’s worth your time—this episode breaks it all down.

🔹 Segment 1: First-Time MC Experience
Cody shares what it was like stepping into the MC role for the first time, the energy of the event, and what surprised him most about being on the other side of the experience.

🔹 Segment 2: What Makes BITAC Different
Not your typical conference. Cody & Meagan talk about:

• The one-on-one meeting format
• High-quality networking
• Curated attendees
• Why conversations actually lead to real business

🔹 Segment 3: What to Expect as an Attendee
Whether you’re a hotel owner, operator, or vendor, Cody breaks down:

• How the schedule works
• What the meetings are like
• How to prepare
• How to get the most value out of your time

🔹 Segment 4: Upcoming BITAC Events Cody Will Be MC’ing
Cody announces the upcoming events where he’ll be serving as Master of Ceremonies:

• BITAC® Luxury 2026 | February 22–24, 2026
  📍 Naples Grande Beach Resort | Naples, Florida
• BITAC® Operations 2026 | April 26–28, 2026
  📍 Luminary Hotel | Fort Myers, Florida
• BITAC® Casino Resorts 2026 | June 7–9, 2026
  📍 The Phoenician | Scottsdale, Arizona
• BITAC® Purchasing & Design Summer 2026 | July 12–14, 2026
  📍 JW Marriott Savannah Plant Riverside District | Savannah, Georgia
• BITAC® Purchasing & Design Fall 2026 | October 25–27, 2026
  📍 La Costa Resort | Carlsbad, California
• BITAC® Owners Fall 2026 | November 15–17, 2026
  📍 VEA Newport Beach | Newport Beach, California

🔹 Segment 5: How to Get Involved
Interested in attending a future BITAC event as a sponsor or executive? Cody shares how to get connected and why now is the time to get involved.

👉 Learn more about BITAC events:
 https://www.bitac.net/

📩 Reach out directly to Cody:
 [email protected]

Whether you're looking to grow your network, discover new partners, or stay ahead in hospitality, this episode gives you a front-row seat to one of the most impactful event series in the industry.

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In this episode, Cody & Meagan are coming to you a little early—because by the time this drops, they’ll just be getting back from Hawaii 🌴. It’s a shorter, focused episode tackling one of the most important (and most misunderstood) topics in hospitality: how to build a hotel website that actually drives bookings.

Your website isn’t just a digital brochure—it’s your best salesperson. You can have the most beautiful property in your market, but if your website doesn’t tell your story clearly, build trust, and guide guests to book direct, you’re leaving serious revenue on the table.

Cody & Meagan break down:

• Why your website matters more than ever for direct bookings
• The biggest mistakes hotels make with their sites
• How a strong website protects you from over-reliance on OTAs
• What your site needs to do to increase conversion and ADR

To go deeper, we’re linking one of our most popular episodes of all time—our 2022 breakdown on hotel websites. It’s the 5th most downloaded episode ever, with over 400 downloads, and it’s still just as relevant today.

🔁 Throwback Episode to Listen To:
How to Build a Hotel Website
Knowing where to turn to start your hotel website can be really intimidating. You can have the best property in your area and no one will ever know—because your website does a terrible job showing the property. Instead of capturing direct bookings, you lose 20% of revenue to Expedia or Booking.com simply because your site doesn’t convert. This episode walks through how to optimize your boutique hotel website so it sells for you, drives more direct bookings, and supports higher room rates.
👉 https://www.buzzsprout.com/1992151/episodes/10793009-how-to-build-a-hotel-website

If you’ve been thinking about rebuilding your site, improving conversion, or finally taking control of your direct bookings—this is the episode (and throwback) you don’t want to miss.

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In this episode, Cody sits down with Jason Jenkins, Vice President of Sales at Bonafide AI, to unpack one of the most important shifts happening in hospitality today: how artificial intelligence is reshaping exposure, trust, and bookings.

AI isn’t coming—it’s already here. The question is whether hotels will use it to their advantage or get left behind.

Jason and Cody dive into how Bonafide AI is helping hospitality brands cut through the noise, build authentic visibility, and convert attention into real bookings.

🔹 Segment 1: The Real Impact of AI on Hospitality
Jason breaks down how AI is changing the way guests discover hotels, evaluate trust, and make booking decisions. From search behavior to content credibility, this segment sets the foundation for what hoteliers need to understand now.

🔹 Segment 2: Exposure That Actually Converts
Not all visibility is created equal. Jason explains how Bonafide AI helps properties show up in meaningful, trusted places—creating exposure that leads to action, not just impressions.

🔹 Segment 3: Authenticity in an AI-Driven World
With so much automated content online, authenticity matters more than ever. Jason shares how hotels can leverage AI without losing their voice, their story, or their credibility.

🔹 Segment 4: How Hotels Can Start Using AI Today
Cody and Jason close with practical ways operators can begin harnessing AI as a new channel for marketing, distribution, and bookings—without overwhelming their teams.

Whether you’re AI-curious or already experimenting, this episode will help you understand how to use technology thoughtfully, strategically, and profitably in hospitality.

🔗 Learn More & Connect with Jason

Bonafide AI Website:
 https://www.bonafide.ai/

Jason Jenkins on LinkedIn:
 https://www.linkedin.com/in/jason-jenkins/

Email Jason directly:
 [email protected]

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In this episode, Cody & Meagan explore a major shift shaping modern hospitality: guests care far more about how a place feels than how big it is. As travel becomes more experience-driven, unforgettable moments, emotional design, and intentional details are replacing square footage as the true measure of value.

This episode challenges operators to rethink how they design, market, and deliver hospitality in the experience economy.

🔹 Cold Open: Big or Memorable?
“Would you rather have a huge, generic room—or a tiny, unforgettable one?”
Cody & Meagan debate, laugh, and set the stage for understanding modern travel psychology.

🔹 Segment 1: The Shift in Guest Expectations
Today’s guests are looking for:

• Story
• Vibe
• Aesthetic
• Memories
• Shareable moments

They unpack how Instagram, boutique hospitality, and emotional design have reshaped expectations—and answer the question:
 👉 What actually makes a place unforgettable?

🔹 Segment 2: Designing Moments, Not Rooms
This segment focuses on how small, intentional details create big emotional impact:

• Welcome rituals
• Scent and lighting
• Textures and materials
• Curated local touches
• Micro-luxuries that surprise and delight

👉 What tiny detail makes a guest feel truly special?
Cody & Meagan brainstorm ideas operators can implement immediately.

🔹 Segment 3: Why Small Beats Big
They close by discussing why smaller, intentional spaces often win:

• Intimacy
• Thoughtful design
• Personality over square footage

Closing thought:
 👉 Guests remember feelings, not floor plans.

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In this episode, Cody & Meagan pull back the curtain on one of the biggest myths in hospitality: that running a rental is “passive income.” With humor, honesty, and plenty of real-life stories, they break down what guests think operators do all day versus the invisible work that actually keeps properties running.

From last-minute emergencies to emotional labor no one prepares you for, this episode shines a light on the reality behind great hospitality—and why consistency is harder than growth.

🔹 Cold Open: The Illusion
“What do guests imagine we do all day?”
Cue the sunsets, coffee sipping, and magically self-cleaning rooms. Cody & Meagan kick things off with laughs before diving straight into reality.

🔹 Segment 1: The Invisible Work
The work guests never see:

• Turnovers and tight timelines
• Maintenance chaos
• Logistics and coordination
• Emotional labor
• Real-time guest problem solving

They share funny emergency stories, last-minute saves, and answer the question:
 👉 What’s the hardest part of the job no one ever notices?

🔹 Segment 2: Why Consistency Is Harder Than Growth
Growth looks exciting—but consistency is where operators are tested. This segment covers:

• Systems and standards
• Burnout risk
• Repetition fatigue
• Scaling without losing quality

👉 Anyone can grow. Very few can stay excellent.

🔹 Segment 3: The Reward Side
To balance it all out, Cody & Meagan talk about why it’s worth it:

• Guest memories
• Repeat visitors
• Emotional wins
• Meaningful hospitality moments

Closing reflection:
 👉 We’re not selling rooms. We’re hosting milestones.

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Spring Break bookings are chaos season—and in this episode, Cody and Meagan break down why. This isn’t normal travel behavior. It’s emotional, urgent, and often stressful. Guests aren’t just booking a room… they’re booking relief.

With an energetic, observational, and practical tone, this episode helps operators understand the psychology behind Spring Break bookings and what actually pushes guests to click “Book Now.”

🔹 Cold Open: Chaos Season Is Here
Cody and Meagan kick things off with light banter and real-life stories about how Spring Break travel feels different from every other season—higher urgency, group dynamics, emotional decision-making, and planning pressure. The stage is set for why this season matters so much.

👉 Key mindset shift: Guests aren’t shopping for features—they’re shopping for peace of mind.

🔹 Segment 1: The Emotional Booking Brain
Spring Break is an emotional purchase, not a logical one.

Cody and Meagan explore what different guests really want:

• Families want zero stress
• Parents want predictability and safety
• Groups want fun and social space
• Couples want escape and vibe

They dig into questions like:

• What are guests afraid of getting wrong?
• What actually ruins a Spring Break trip?
• What makes parents feel confident hitting “book”?

Operator takeaway:
Remove friction, overcommunicate clarity, and sell confidence—not complexity.

🔹 Segment 2: What Actually Makes Them Book
Framed as a friendly debate, this segment breaks down the real conversion drivers:

• Sleep comfort
• Easy food setup
• Clear location info
• Photos that tell a story
• Fast, responsive messaging

Cody and Meagan challenge each other with questions like:

• What’s the first thing you judge in a listing?
• Do bad photos instantly kill trust?
• Do guests care more about beds or kitchens?

The result: practical insights you can apply immediately.

🔹 Segment 3: Why Guests Bounce
They unpack the hidden deal-breakers that quietly destroy conversions:

• Confusing layouts
• Unclear sleeping arrangements
• Surprise fees
• Parking mysteries
• Slow or unclear communication

👉 The big takeaway: Conversion = clarity + confidence.

🔹 Closing: Easy Wins Every Property Can Apply
Cody and Meagan wrap with a simple truth:

“Spring Break guests don’t want perfect — they want easy.”

Listeners are encouraged to audit their own listings from a guest’s perspective and remove anything that creates hesitation or stress.

This episode is packed with mindset shifts and quick wins that can immediately improve Spring Break performance—and every peak season after.

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In this episode, Cody and Meagan revisit the heart of what this podcast is all about: being a Virtual GM. With remote operations becoming the norm—not the exception—this conversation is a must-listen for any owner or operator looking to manage smarter, leaner, and more flexibly.

Meagan brings a rare perspective, having served as a Virtual GM since 2020, navigating the hospitality industry through massive change. From pandemic-era pivots to today’s tech-driven workflows, she shares real-world lessons learned and what it truly takes to succeed virtually in 2026.

🔹 Segment 1: What It Really Means to Be a Virtual GM
Cody and Meagan break down the role of a Virtual GM and how it differs from traditional on-site management.

🔹 Segment 2: Lessons Learned Since 2020
Meagan reflects on the biggest operational shifts, guest behavior changes, and leadership lessons that emerged through the most transformative years in hospitality.

🔹 Segment 3: Tools That Make Virtual Management Work
From PMS and messaging platforms to automation and reporting tools, Meagan outlines the most important systems every Virtual GM needs.

🔹 Segment 4: Tips, Tricks & Best Practices for 2026
The episode wraps with actionable insights on communication, accountability, service standards, and how to keep the guest experience seamless—even when managing from afar.

If you’re considering virtual management—or already doing it—this episode delivers the blueprint to run your property efficiently while staying deeply connected to your guests.

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