What happens immediately after someone gives online is often an automated acknowledgment sent by email.
They don't have to be, but these acknowledgement emails are often cold, lifeless, and even harmful.
Most acknowledgment emails merely recognize that an electronic transaction has been made. This recognition is needful. But this opportunity to make the donor feel excellent about their giving is often wasted.
Some tips for creating great acknowledgment emails:
1. Say thank you!
2. Acknowledge that the donor's gift will promote their values. Acknowledging these values requires you to be clear about the values you represent that the donor is supporting.
3. Show the impact the donor's gift is making happen.
4. Be personal. As much as possible, make this automatic electronic email personal. Use the automation to insert their name in the greeting.
5. Acknowledge the "pain" that they are relieving with their gift in the lives of your constituents.
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