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Voice AI is everywhere, but are businesses really getting beyond the basics? In this episode, we break down where Voice AI is today, from upgrading outdated IVRs to intelligent virtual agents, to the explosion of transcription in meetings and customer experience. We’ll look at what’s become table stakes and what’s next with agentic AI tackling more complex issues. We’ll also dig into the challenges, from training costs to security threats like prompt injection. This technology spans different industries where Voice AI is making an impact from healthcare to education and the courts.
By Kathy SobusVoice AI is everywhere, but are businesses really getting beyond the basics? In this episode, we break down where Voice AI is today, from upgrading outdated IVRs to intelligent virtual agents, to the explosion of transcription in meetings and customer experience. We’ll look at what’s become table stakes and what’s next with agentic AI tackling more complex issues. We’ll also dig into the challenges, from training costs to security threats like prompt injection. This technology spans different industries where Voice AI is making an impact from healthcare to education and the courts.