Microsoft’s CEO, Satya Nadella, dropped a bombshell: “SaaS is dead”. It sent shockwaves through the tech world. In this episode we cut through the noise and give you the real take, so you’re not left behind!

AI is transforming contact center reporting—but what does that really mean? In this episode, Kathy & Laurent sit down with Chris Crosby to explore how traditional metrics are evolving, what new KPIs are emerging, and how businesses can establish meaningful AI-driven benchmarks. Tune in for expert insights on measuring what truly matters in the age of AI!

A lot went down last week about AI and we’re here to break it all down. DeepSeek is making waves with its latest advancements, and we’re diving into the potential impact it has on the industry and businesses. Then there’s Stargate, where strategic funding and focus could shape the future of AI. This episode helps you make sense of these developments and navigate the evolving AI landscape with confidence.

How do you predict the unpredictable? In this episode, we dive into the fascinating world of AI in 2025. From groundbreaking advancements to unexpected twists, we explore what’s on the horizon for artificial intelligence this year. Who stands to gain from these changes? What industries will be disrupted? And how can we prepare for the unexpected? Tune in while Kathy, Laurent, and Constantine offer expert insights, bold predictions, and thought-provoking discussions on the future of AI.