In 2019 voice will become less about “I want to know” and more about “I want to do”. This will usher in a new era of smart, personalized, omnipresent assistants accessible via multiple devices and in multiple languages and may truly mean the age of touch comes to an end! My session will explore different ways of having a dialogue-based interaction through a voice that will give the brand an important opportunity to redefine its proposition using completely new variables. This encourages them to get creative and think outside of the box to make full use of the voice assistant experience.

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