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Good morning, Visitara Travel Agency. How can I help you?

Morning. I'd like to make a complaint about my holiday during your tour.

I'm sorry you're having a difficult time. Could you tell me exactly what is the problem?

The bus of your company taking us to the hotel didn't arrive on time. So we had to wait for over 30 minutes in the sweltering heat.

I'm so sorry for the inconvenience. We're trying to fix that. Are there other things to your liking?

Actually, a few people from our group had a stomachache and everyone thinks it was from the bad dinner that we ate. It was awful that I had to eat out all day despite having paid for meals in the price of my holiday.

I do apologize for a bad experience. Our tour company takes pride in providing excellent tours. Please let me offer you a free city tour and lunch as an apology.

Thanks for calling the Me Travel Agency. Have a nice day. What can I do for you?

I'd like to discuss some problems that I'm having with this tour.

What seems to be the problem? We're here to help you.

I paid good money for this tour but our accommodations are not very pleasant.

What's the problem with your room?

The room smelled of smoke even though it was supposed to be a non-smoking room. The next room was so noisy that we couldn't sleep the whole night.

I'm sorry to hear that. I'll complain to the hotel manager about that. Um, I took the high-quality tour but I felt I was not staying in the hotels recommended for the tour.

I sincerely apologize for any inconvenience these issues may have caused you. I would like you to be my guest for a voucher for the next time as an apology.

Marie, where should we go sightseeing today?

Um, I think that I would like to go to the beach this morning. That would be a good place to start our sightseeing. We could walk around there. Look, Brighton Beach is three meters from us.

That would be great. There's a famous restaurant and cafe there. So we could have breakfast there and watch the sun go up at that restaurant.

How do we go to the sea?

How about taking a train? The subway looks scary in the movies and on TV, so I'm planning to go on a bicycle around this city.

That's okay. It's an environmentally friendly way to travel. I'll also need a subway map in case we get lost.

What are some of the best things to see in England?

If you want to go sightseeing, we have a tour that leaves from the hotel.

I'd rather explore the city on my own.

All right. Um, we could also soak up some culture at London museums or visit the Queen at Buckingham Palace. That sounds interesting.

Yep, there are so many iconic places to go in London. You hit the nail on the head.

What do you think about taking the perfect picture with Big Ben after that?

That's great.