Most recruiters want to stand apart from their competitors. Give their clients a positive reason to choose them. This is how anybody can do that. The good news is, it's free, it's quick to implement and no special skills are needed. All you need do is ask your clients what they really think of your people and your service. "Is that it? " I hear you cry, "you got me all excited just for that?". I promise it's not what you think – it's soooo much more. Our guest is Gemma Sleight, Group Marketing Director for FMC Talent. We're going to be exploring VOTC, a powerful way to strengthen relationships and lift revenue by getting feedback. Honestly folks, 'Voice Of The Customer' is not what you think it is. Together we'll be discussing: - ✅ What is VOTC ✅ What are the significant benefits of a VOTC programme ✅ The steps to run a VOTC Programme and who does it ✅ What you do with the feedback ✅ How you can also use it to help you win more sales pitches So, if you want to stand out, boost service levels and send a strong message out to the market, why not join us.