Bob interviews Amas about his latest book "Waiting for Service" "If our industry could get the waiting part right before worrying about the quality of service..." Amas  "So if you are listening to our podcast, he is not talking about you, he is talking about the other contact center professionals." - Bob

Bob interviews Amas about his latest book "Waiting for Service" "If our industry could get the waiting part right before worrying about the quality of service..." Amas "So if you are listening to our podcast, he is not talking about you, he is talking about the other contact center professionals." - Bob

Bob interviews Amas about his latest book "Waiting for Service" "If our industry could get the waiting part right before worrying about the quality of service..." Amas&nbsp; "So if you are listening to our podcast, he is not talking about you, he is talking about the other contact center professionals." - Bob&nbsp;

Waiting for Service Interview

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world’s best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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Waiting for Service Interview

Waiting for Service Interview

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