You can do everything right, then at the very end of the job you’re missing a tiny wall plate screw. Your crew leader figures no one will notice, but one of these days … eventually … the customer realizes, and it becomes a tarnish on the memory of your company. In this excerpt, Mark talks about his process for making sure this never happens.

This is a sample from a training module that you may be able to use in your own business, to train your own crew leaders. For more information visit ⁠⁠⁠⁠www.PaintForAmericaMastermind.com⁠