I think sales departments across the country are suffering because the salespeople don't have the stick-to-itiveness, or maybe just don't have the knowledge to follow up. I was on a webinar the other night, and it blew me away because the speaker, the person who was leading the webinar, was giving so many rock-solid tips that I ran out of notebook pages to write them down. Wanda Allen joins us remotely with Follow Up Sales Solutions.