Michael Burns is the Managing Partner of Burns Brothers, SXSW Advisory Board Member, and Co-Founder at Service First. He also served as an Aviator (Apache AH-64 Pilot), the Head of West Point Diversity Admissions Officer, the Head of Diversity at Citibank, and the Head of Transformation for its Call Centers at Conduent. He is a United States Military Academy graduate at West Point, University of Notre Dame – Mendoza School, and Columbia University – Executive & Organizational Coaching Program.
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