Last time, I talked about spoken language. This time it’s body language and facial language. You have likely heard that a very large percentage of our communication is not spoken. Some slips are things you know you shouldn’t do. Let’s focus on what to do about that. 

Do you know that you are doing it? Try this. When you are talking on the phone with someone who can try your patience, watch yourself in a mirror. Not while driving, please. 

But look and notice your face, your shoulders, and more.  Are there facial or body actions that you are not really aware of? As with most things, awareness is the first step. If you now know you are doing it, you can work on reining that in.

Next, you may be doing something, and you are aware that it might be misinterpreted.

If others easily assume that I am miserable about something, they may be guessing wrong about what it is. So what should I do? Name it. Direct and accurate communication to counteract what is indirect and inaccurate.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/