Welsh Water’s Head of Vulnerable Customer Support, Pete O’Hanlon, and Water Efficiency Lead, Annie Lamb, join Mike and Karen to explore the many innovative approaches Welsh Water takes to help vulnerable customers increase their water efficiency.
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- 0:00 - Introduction and hellos
1:02 - A toilet with a hot water flush?!3:10 - Pete & Annie join the show3:50 - The perils of leaky loos5:15 - The origins and purpose of Welsh Water's vulnerable customer team7:17 - Services that the team offer9:39 - How many people does Welsh Water help per year?11:50 - The team's work with the charity, Designed to Smile15:42 - How do the team know what vulnerable customers may need in terms of water efficiency?19:40 - Experience with customers22:56 - The team's use of behavioral science 24:51 - Welsh Water's general water efficiency use27:51 - Upcoming products the team wish to employ30:56 - Future areas of Wales the team wish to explore34:00 - Final thoughts and close Welsh Water Priority Services
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