Wavelengths

Is Fiber revolutionizing connectivity to bring 5G, IoT, and smart cities into the next decade of technological advancements?

Understanding the interplay between 5G, IoT, and smart cities cannot be overstated in this rapidly evolving landscape of global connectivity and digital transformation. The International Telecommunication Union (ITU) projects by 2025, 5G networks will envelop 40% of the globe, supporting an estimated 2.6 billion subscriptions. This seismic shift extends beyond internet speed enhancements; it heralds a future where homes, cities, and everyday objects become interconnected, intelligent, and responsive.

How will this intricate dance of 5G, IoT, and fiber technologies shape the future?

On Wavelengths, an Amphenol podcast, host Daniel J. Litwin, the voice of B2B, sat down for a conversation with Ritesh Mukherjee, Senior VP and GM of Enterprise Networking at Inseego.

Their discussion focuses on several issues, including the following:

• The pivotal role of fiber in revolutionizing connectivity in the technologies and networks of the present and future

• The ripple effects of 5G on the evolution of IoT deployments and smart city use cases

• The current trajectory of edge tech market segments, including 5G, IoT, and smart cities

Ritesh Mukherjee, a seasoned industry expert, brings a wealth of knowledge and experience as the VP of Enterprise Networks at Inseego; Mukherjee and his team are at the cutting edge of developing 5G and intelligent IoT device-to-cloud solutions. Their recent launch of SD Edge is a testament to their commitment to meeting the growing enterprise demand for secure digital transformation experiences driven by 5G and IoT advancements.

Is Fiber revolutionizing connectivity to bring 5G, IoT, and smart cities into the next decade of technological advancements?

Understanding the interplay between 5G, IoT, and smart cities cannot be overstated in this rapidly evolving landscape of global connectivity and digital transformation. The International Telecommunication Union (ITU) projects by 2025, 5G networks will envelop 40% of the globe, supporting an estimated 2.6 billion subscriptions. This seismic shift extends beyond internet speed enhancements; it heralds a future where homes, cities, and everyday objects become interconnected, intelligent, and responsive.

How will this intricate dance of 5G, IoT, and fiber technologies shape the future?

On Wavelengths, an Amphenol podcast, host Daniel J. Litwin, the voice of B2B, sat down for a conversation with Ritesh Mukherjee, Senior VP and GM of Enterprise Networking at Inseego.

Their discussion focused on several issues, including the following:

• The pivotal role of fiber in underpinning the connectivity technologies and networks of the present and future

• The ripple effects of 5G on the evolution of IoT deployments and smart city use cases

• The current trajectory of edge tech market segments, including 5G, IoT, and smart cities

Ritesh Mukherjee, a seasoned industry expert, brings a wealth of knowledge and experience as the VP of Enterprise Networks at Inseego; Mukherjee and his team are at the cutting edge of developing 5G and intelligent IoT device-to-cloud solutions. Their recent launch of SD Edge is a testament to their commitment to meeting the growing enterprise demand for secure digital transformation experiences driven by 5G and IoT advancements.

The wireless revolution is shaping and reshaping the broadband industry. WIFI 6, 5G, and rapidly approaching 6G technology create exciting new opportunities in Industry 4.0 networks and IoT devices.

The expansion of IoT devices, in particular, showcases this technology’s growth, with a predicted 55.7 billion connected devices worldwide by 2025. What will connect those devices, provide higher performance, lower latency, and faster data rates; WIFI 6, WIFI 6E, and 5G networks.

Wavelengths host Daniel J. Litwin continued to explore this multitude of next-gen wireless connectivity with Allen Proithis, CEO of GXC. In their previous episode, [insert link to episode 1] Litwin and Proithis broke down the core technologies and ecosystems fueling Industry 4.0 and IoT with a deep dive on some of the most integral advancements in WIFI 6 and 5G shaping advances in use cases and services today.

On the conclusion of this two-part conversation, Litwin and Proithis focus on IoT and discuss:

• How the proliferation of IoT ecosystems and technologies are shaping broadband company strategies and approaches

• How network technology like Amazon Sidewalk fits into the rest of the wireless revolution

• GXC’s cellular mesh technology and the differences between this and other next-gen wireless technologies

“We’re one of the only providers, one of the very few, that have a turnkey private cellular solution,” Proithis said. “There’s a lot of good individual gear. You buy a Gateway here, you buy the different chunks of software you need to control from other places, but then you have to integrate it. And then what happens? You must scale it. It’s not designed for enterprise to scale. So, first off, we have a turnkey system; everything’s pre-integrated and ready to rock. You put up a couple of lunchboxes with antennas, and you’re Rockin’ & Rollin’.”

About Allen:

Allen Proithis is a transformational business leader known for creating breakthrough global programs, launching award-winning new products/services, and developing impactful strategic partnerships over his nearly twenty-year career in telecommunications. Most recently, Proithis led various advisory projects with a wide range of mobile and emerging technologies with private equity and large and emerging companies. This work includes developing 5G and IoT applications, strategies, partnerships, and business models. Proithis is a Penn State graduate with a B.A. in Telecommunications.

The way the world accesses the internet is in constant flux and at an ever-increasingly rapid pace. WIFI 6, 5G, and 6G are all heavy hitters of the next generation of wireless connectivity that will drive IoT and Industry 4.0 networks.

As Industry 4.0’s use cases become more standardized, instead of bleeding edge, the internet of things further converges OT and IT. As the devices connecting to these evolving networks grow in scope and industry touchpoints, it becomes more critical than ever to choose the right technology for the right environment.

How are these technologies reshaping the broadband industry in general and, specifically, around partnerships, services, and solutions provided? What are the strategies for expanding their wireless broadband networks?

Wavelengths host Daniel J. Litwin explored this multitude of next-gen wireless connectivity with Allen Proithis, CEO of GXC.

Litwin and Proithis’ wide-ranging conversation on the next-gen wireless connectivity landscape includes:

• A breakdown of the core technologies and ecosystems fueling Industry 4.0 and IoT

• The most important advancements in WIFI 6, 5G, and 6G shaping advances in use cases and services today

• Global expansion of these technologies in the broadband industry

“Every country has its own licensing scheme for allocating spectrum for 5G,” Proithis said. “And then, separate from that, they have an approach to licensing for private networks. So, the trick is to really understand the specifics of the geographic location you’re going in. What it really comes down to is the equipment.”

About Allen:

Allen Proithis is a transformational business leader known for creating breakthrough global programs, launching award-winning new products/services, and developing impactful strategic partnerships over his nearly twenty-year career in telecommunications. Most recently, Proithis led various advisory projects with a wide range of mobile and emerging technologies with private equity and large and emerging companies. This work includes developing 5G and IoT applications, strategies, partnerships, and business models. Proithis is a Penn State graduate with a B.A. in Telecommunications.

The way the world accesses the internet is in constant flux and at an ever-increasingly rapid pace. WIFI 6, 5G, and 6G are all heavy hitters of the next generation of wireless connectivity that will drive IoT and Industry 4.0 networks.

As Industry 4.0’s use cases become more standardized, instead of bleeding edge, the internet of things further converges OT and IT. As the devices connecting to these evolving networks grow in scope and industry touchpoints, it becomes more critical than ever to choose the right technology for the right environment.

How are these technologies reshaping the broadband industry in general and, specifically, around partnerships, services, and solutions provided? What are the strategies for expanding their wireless broadband networks?

Wavelengths host Daniel J. Litwin explored this multitude of next-gen wireless connectivity with Allen Proithis, CEO of GXC.

Litwin and Proithis’ wide-ranging conversation on the next-gen wireless connectivity landscape includes:

• A breakdown of the core technologies and ecosystems fueling Industry 4.0 and IoT

• The most important advancements in WIFI 6, 5G, and 6G shaping advances in use cases and services today

• Global expansion of these technologies in the broadband industry

“Every country has its own licensing scheme for allocating spectrum for 5G,” Proithis said. “And then, separate from that, they have an approach to licensing for private networks. So, the trick is to really understand the specifics of the geographic location you’re going in. What it really comes down to is the equipment.”

About Allen:

Allen Proithis is a transformational business leader known for creating breakthrough global programs, launching award-winning new products/services, and developing impactful strategic partnerships over his nearly twenty-year career in telecommunications. Most recently, Proithis led various advisory projects with a wide range of mobile and emerging technologies with private equity and large and emerging companies. This work includes developing 5G and IoT applications, strategies, partnerships, and business models. Proithis is a Penn State graduate with a B.A. in Telecommunications.

As broadband infrastructure sees increased attention and widespread changes thanks to the $65 million infrastructure bill, which aims to increase broadband access through programs such as the Broadband Equity, Access, and Deployment (BEAD) Program and the Affordable Connectivity Program (ACP), how these programs are being implemented throughout country is important to follow. As internet service providers (ISPs) ramp up installations of broadband access, the ACP offers a different aspect in response to low-income families who already have service, but could benefit from additional opportunities that help them access better connectivity options.

How has the ACP funding been useful?

In the second episode of the “Wavelengths” podcast, host Daniel Litwin picked up where he left off in his interview with Ben Elkins, CEO of AireBeam, an Arizona-based fiber internet service provider. This time around the two discussed how funds for the ACP is being dispersed and how the ACP functions in contrast to the BEAD program.

Litwin and Elkin further discussed …

Differences between BEAD and ACP and the issues that each program addresses

Several advantages that ACP funding offers for internet users

Recent results and the predicted future of the ACP

“It helps out the families, it helps out the communities and I believe ACP will be not just a funding that’s a one or two-year thing, I think it will go on for generations. I think they will keep funding it and I think it's a great program and I think that for the folks that need help, this is a great way and AireBeam’s 100 percent behind it. We’ve been a practicing member of the ACP for a long time, we're excited about ACP, and we try to promote it all we can,” said Elkins.

Ben Elkins is the CEO of Airebeam. He has over 20 years of experience in the telecommunications field and is a graduate of Arizona State University.

As broadband infrastructure sees increased attention and widespread changes thanks to the $65 million infrastructure bill, which aims to increase broadband access through programs such as the Broadband Equity, Access, and Deployment (BEAD) Program and the Affordable Connectivity Program (ACP), how these programs are being implemented throughout country is important to follow. As internet service providers (ISPs) ramp up installations of broadband access, the ACP offers a different aspect in response to low-income families who already have service, but could benefit from additional opportunities that help them access better connectivity options.

How has the ACP funding been useful?

In the second episode of the “Wavelengths” podcast, host Daniel Litwin picked up where he left off in his interview with Ben Elkins, CEO of AireBeam, an Arizona-based fiber internet service provider. This time around the two discussed how funds for the ACP is being dispersed and how the ACP functions in contrast to the BEAD program.

Litwin and Elkin further discussed …

Differences between BEAD and ACP and the issues that each program addresses

Several advantages that ACP funding offers for internet users

Recent results and the predicted future of the ACP

“It helps out the families, it helps out the communities and I believe ACP will be not just a funding that’s a one or two-year thing, I think it will go on for generations. I think they will keep funding it and I think it's a great program and I think that for the folks that need help, this is a great way and AireBeam’s 100 percent behind it. We’ve been a practicing member of the ACP for a long time, we're excited about ACP, and we try to promote it all we can,” said Elkins.

Ben Elkins is the CEO of Airebeam. He has over 20 years of experience in the telecommunications field and is a graduate of Arizona State University.

Broadband infrastructure is an integral part of society as it ensures that access to networks is possible, and that necessary cables are available to provide high-quality connectivity. Broadband was given priority when the Biden administration introduced a bill in 2021 to address and solve broadband connectivity issues, particularly in rural and disadvantaged areas. The two programs that came out of it were: the Broadband Equity, Access, and Deployment (BEAD) Program and the Affordable Connectivity Program (ACP). The multibillion-dollar bill provides funding to help increase access to the internet, and allow more customers to purchase and save on affordable internet plans.

How have these programs and funding been implemented?

The Wavelengths podcast recently explored this. Host Daniel Litwin interviewed Ben Elkins, the CEO of AireBeam, an Arizona-based fiber internet service provider. The two discussed how funding is being dispersed between states and how the National Telecommunications and Information Administration’s (NTIA) work, in conjunction with states, is ensuring that broadband goals are met.

Litwin and Elkins further discussed …

1. BEAD and its necessity for rural and underserved areas

2. Why the FCC’s broadband map is very detailed in pointing out areas in need of broadband infrastructure

3. How the NTIA’s crafty work with BEAD is already more impactful than previous programs, such as RDOF, in making sure funding is properly allocated

“The NTIA and BEAD, you actually have them working together, and this is perfect — you have states and government working together, which a lot of times doesn’t happen in our society, so this is really, really good. And NTIA was really smart to give each state upfront money to create two things: they got them to have office space and then get personnel and what this allowed them to do was … create directors of broadband in different folks to go out and meet the communities, meet the ISPs, and really get to know them and figure out where the needs were and where the real problem areas and how we can help different states, different counties, different communities; then figure out firsthand, ‘Okay. What ISPs could really be qualified to do this, and then what communities could be matching up well with them,’ so, really smart,” said Elkins.

Ben Elkins is the CEO of AireBeam. He has over 20 years of experience in the telecommunications field and is a graduate of Arizona State University.

Broadband infrastructure is an integral part of society as it ensures that access to networks is possible, and that necessary cables are available to provide high-quality connectivity. Broadband was given priority when the Biden administration introduced a bill in 2021 to address and solve broadband connectivity issues, particularly in rural and disadvantaged areas. The two programs that came out of it were: the Broadband Equity, Access, and Deployment (BEAD) Program and the Affordable Connectivity Program (ACP). The multibillion-dollar bill provides funding to help increase access to the internet, and allow more customers to purchase and save on affordable internet plans.

How have these programs and funding been implemented?

The Wavelengths podcast recently explored this. Host Daniel Litwin interviewed Ben Elkins, the CEO of AireBeam, an Arizona-based fiber internet service provider. The two discussed how funding is being dispersed between states and how the National Telecommunications and Information Administration’s (NTIA) work, in conjunction with states, is ensuring that broadband goals are met.

Litwin and Elkins further discussed …

1. BEAD and its necessity for rural and underserved areas

2. Why the FCC’s broadband map is very detailed in pointing out areas in need of broadband infrastructure

3. How the NTIA’s crafty work with BEAD is already more impactful than previous programs, such as RDOF, in making sure funding is properly allocated

“The NTIA and BEAD, you actually have them working together, and this is perfect — you have states and government working together, which a lot of times doesn’t happen in our society, so this is really, really good. And NTIA was really smart to give each state upfront money to create two things: they got them to have office space and then get personnel and what this allowed them to do was … create directors of broadband in different folks to go out and meet the communities, meet the ISPs, and really get to know them and figure out where the needs were and where the real problem areas and how we can help different states, different counties, different communities; then figure out firsthand, ‘Okay. What ISPs could really be qualified to do this, and then what communities could be matching up well with them,’ so, really smart,” said Elkins.

Ben Elkins is the CEO of AireBeam. He has over 20 years of experience in the telecommunications field and is a graduate of Arizona State University.

Analyzing customer support, experience, technology, and processes at Amphenol Broadband Solutions.

Improving operations, identifying issues and find new solutions and better experiences for customers.

Pre-pandemic, the system was manual and once the pandemic hit there was a real disconnect with people working from home.

Smooth and effective customer service is critical to the success of nearly every business. Good customer service qualities are rooted in clear communication, prompt service, and understanding of customer needs. According to HubSpot, 90% of Americans use customer service to decide whether or not to do business with a company.

Pre-pandemic, Amphenol Broadband Solutions’ customer service and ordering process looked very different. With drastic and quick changes, the company realized how critical it was to change its processes and discovered a lot in the process. Many tips are applicable to various industries.

Hosted by Daniel Litwin, this episode of Wavelengths looks inward and discusses customer support and experience with Bill O’Donnell, Amphenol Broadband Solutions’ Senior Director of Product Management & Customer Support.

The episode covers…

● O’Donnell shares some challenges due to the dated system.

● The impacts of updating the system on a holistic level.

● Insights into how the customer service is improving and feedback.

In terms of the ABS antiquated order processing system, O’Donnell said, “Some of the major challenges that were brought to light was really just being able to have data visibility.” He went on to share that the numbers were not adding up and that was creating a clear bottleneck in overall operations.

Bill O’Donnell, Senior Director of Product Management & Customer Support, completed a master technician program at NCTI and worked at Comcast, Trilithic, and PCT International before joining Amphenol Broadband Systems’ team seven years ago.