We Connect Tech Talk

By Connect

Customer experience, telecommunications, natural language process, business communications, contact centre.... more

· Technology

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FAQs about We Connect Tech Talk:

How many episodes does We Connect Tech Talk have?

The podcast currently has 2 episodes available.

We Connect Tech Talk episodes:

February 17, 2022Episode 2: Why CX tech convergence means the most important choice is your integration partner
In this podcast, Connect’s VP of Sales and Marketing Steven Fricker and customer engagement expert Martin Hill-Wilson of Brainfood discuss how the cloud has changed tech procurement and strategy. They look at the decisions businesses need to make to capitalise on the opportunities of this more flexible landscape, such as:
how to keep pace with the constant roll-out of new features

picking the right vendors when their solutions look increasingly similar

developing the structure and culture to enable incremental change

the changing role for partners – from big-bang implementation projects to ongoing agile delivery
The wide-ranging discussion highlights essential topics businesses should consider to make the most of their cloud deployments.

Learn more at: https://www.weconnect.tech/
...more
39min
June 23, 2021Episode 1: Selecting the right contact centre technology
In this episode, we discuss how organisations can select the right Contact Centre technologies to support their overall business objectives. Topics covered:
What’s right or wrong about the way organisations go about reviewing and choosing tech?

How can they do it better?

What gets in the way of effective innovation?
...more
44min

FAQs about We Connect Tech Talk:

How many episodes does We Connect Tech Talk have?

The podcast currently has 2 episodes available.