We F*cked Up So You Don't Have To

By Stijn Smet & Melanie Faye

Ever wonder if all those CS thought leaders, you know, mess up? Turns out, we all do!

That's why we're launching "We F*cked Up, So You Don't Have To!", a hilariously insightful podcast where we spill... more

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FAQs about We F*cked Up So You Don't Have To:

How many episodes does We F*cked Up So You Don't Have To have?

The podcast currently has 19 episodes available.

We F*cked Up So You Don't Have To episodes:

May 27, 2025 We Fucked Up...and didn't know our numbers | Season 2, Episode 2
Have you ever gotten through most of your presentation to the board before you realize your numbers were wrong?
...no? Well, then you haven't quite fucked up like we have.
In this episode, we're joined by Anika Zubair to chat knowing your numbers:
00:00:00 - The boardroom disaster
00:03:34 - Peeing yourself in front of the board
00:05:40 - What went wrong with the metrics
00:08:13 - Living in spreadsheet hell
00:10:09 - Getting help with your data
00:12:06 - Ask for help, not a miracle
00:15:01 - When the data doesn’t exist
00:18:00 - The CS leader as CSM to the team
00:23:27 - Weekly rituals that save your ass
00:26:57 - You don’t get a safety net
00:34:23 - Why CSMs should know their numbers
00:38:56 - Leading with kindness and humility
And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.
Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
...more
41min
May 13, 2025 We Fucked Up...and baked our documentation halfway | Season 2, Episode 1
Have you ever answered the same question over and over? When you could have taken a bit of extra time to write it down to avoid redoing your work?
...no? Well, then you haven't quite fucked up like we have.
In this episode, we discuss all things documentation:
00:00:00 - The horror of half-written SOPs
00:01:21 - Reunion in Mississauga
00:04:04 - Margarita mayhem and ketchup chips
00:06:24 - New job, new role, new challenges
00:07:58 - The cost of half-baked process sharing
00:10:26 - Documentation as onboarding lifeline
00:14:35 - How to document without losing your mind
00:19:03 - Holding your team accountable to SOPs
00:24:57 - From “I think” to “I know”: Building trust
00:29:08 - When you finally experience product value
And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.
Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
...more
34min
April 08, 2025 We Fucked Up...and let the customer drive the bus | Episode 16
Have you ever let the client tell you they're a special little flower? That your standard processes simply canNOT apply to them?
...no? Well, then you haven't quite fucked up like we have.
In this episode we welcome Mick Weijers, Founder of Customer Success Snack, to chat how to overcome a know-it-all customer:
00:00:00 - Intro
00:03:30 - When the customer takes the wheel
00:05:59 - Even senior leaders fall for it
00:07:49 - Holding your ground in tough calls
00:09:06 - The client who knew better (but didn’t)
00:12:13 - Faking confidence vs. building trust
00:17:08 - When big accounts push too hard
00:25:59 - Which outcome framing works best?
00:29:22 - Key takeaways
And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.

Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
Mentioned in this episode:
Subscribe to The Segment!
The tech news you need.
...and some you don't.
Segment
Advertise your brand with Lifetime Value Media
Advertise with LTV
Come Shop the LTV Store!
LTV Shop
...more
34min
February 25, 2025 We Fucked Up...and confused features with value | Episode 15
Do you know the true value of the product you represent as a customer success manager? Have you ever been caught using a competitor's tool because it was better than your own?
...no? Well, then you haven't quite fucked up like we have.
In this episode we welcome David Gunn, Vice President of Customer Success at SundaySky, to chat features, value, and making the same mistake twice:
00:00:00 - Intro
00:02:03 - Owning your mistakes as a CS leader
00:04:44 - The email disaster that exposed a flaw
00:07:04 - Feature training vs. real value realization
00:10:26 - The challenge of proving ROI in renewals
00:13:25 - Why CS teams struggle with product feedback
00:17:18 - The telephone game of customer requests
00:20:50 - When you can’t use the product you support
00:25:20 - CS enablement vs. sales enablement gaps
00:29:54 - Learning from mistakes: Just make new ones!

And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.

Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
Mentioned in this episode:
Advertise your brand with Lifetime Value Media
Advertise with LTV
Segment
Subscribe to The Segment!
The tech news you need.
...and some you don't.
Segment
...more
35min
February 11, 2025 We Fucked Up...and let churn surprise us | Episode 14
Do you treat every time a customer churns like the end of the world, searching high and low for everything you *could've* done?
...no? Well, then you haven't quite fucked up like we have.
In this episode we welcome Denny Burda, Chief Customer Officer at River Consultancy, to chat churn:
00:00:00 - Intro
00:01:07 - First male guest with big ideas
00:03:18 - The story of a perfect churn
00:12:53 - Budget assumptions and surprise churn
00:15:42 - Stakeholder change and shifting priorities
00:19:55 - Transparency and learning from churn
00:22:00 - The importance of tracking churn reasons
00:28:30 - Drafting a churn ICP
00:32:18 - Key takeaways from the churn discussion

And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.

Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
Mentioned in this episode:
Subscribe to The Segment!
The tech news you need.
...and some you don't.
Segment
Segment
Advertise your brand with Lifetime Value Media
Advertise with LTV
...more
37min
January 28, 2025 We Fucked Up...and sold out to AI | Episode 13
Are you farming more and more of your daily job out to AI, only to realize you're spending more time than before just holding its hand?
...no? Well, then you haven't quite fucked up like we have.
In this episode we talk about our journeys through the AI revolution:
00:00:00 - Intro
00:03:07 - The farmer’s mentality and AI reliance
00:03:51 - Blind trust in AI and its risks
00:04:52 - AI-generated emails: Overkill or useful?
00:06:17 - Lazy habits and losing the spark in CS
00:08:16 - Correcting AI: A time sink or necessary evil?
00:09:11 - Striking a balance: Creativity vs. automation
00:11:00 - The myth of the perfect CSM
00:14:49 - Personalizing customer interactions with AI
00:17:05 - Handwritten notes and meaningful gestures
00:19:37 - Rethinking customer engagement strategies
00:22:15 - Direct meeting invites: Bold or intrusive?
00:24:23 - Non-responders and alternative approaches
00:27:03 - Bye bye!

And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.
Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
Mentioned in this episode:
Advertise your brand with Lifetime Value Media
Advertise with LTV
Subscribe to The Segment!
The tech news you need.
...and some you don't.
Segment
LTV Shop
...more
32min
December 31, 2024 We Fucked Up...and underestimated the importance of SMB | Episode 12
Do you give more attention to your customers with the household names than you do your small-time companies?
...no? Well, then you haven't quite fucked up like we have.
In this episode, another guest joins us as we share our struggles with giving preferential treatment:
00:00:00 - Intro
00:02:08 - Overlooking SMB accounts
00:04:34 - The allure of enterprise clients
00:06:00 - Reframing SMB value
00:09:14 - Lessons from enterprise pitfalls
00:13:16 - Melanie’s mid-market insights
00:18:41 - The power of customer praise channels
00:23:03 - Adjusting standards for SMBs
00:30:37 - Building scalable customer communities
00:33:47 - Wrapping up
And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.
Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
Mentioned in this episode:
LTV Shop
Advertise your brand with Lifetime Value Media
Advertise with LTV
Subscribe to The Segment!
The tech news you need.
...and some you don't.
Segment
...more
39min
December 17, 2024 We Fucked Up...and avoided the difficult conversations | Episode 11
Do you find difficult conversations...too difficult? Like, you just avoid them entirely until shit blows up in your face?
...no? Well, then you haven't quite fucked up like we have.
In this episode, we welcome a very special guest to talk about her journey with hard convos:
00:00:00 - Intro
04:00 - Preparing for challenges in new places
04:46 - A funny identity mix-up
06:43 - Misjudging customer assumptions
07:32 - The cost of avoiding hard conversations
12:25 - Learning to manage compassionately
19:02 - Action-Impact-Do feedback framework
20:16 - Navigating feedback to superiors
23:11 - Balancing respect and accountability
24:38 - Setting boundaries with difficult peers
27:08 - Standing up for yourself
29:39 - Building confidence in tough moments
32:26 - Addressing disrespect head-on
37:01 - Data-driven conversations
38:28 - Feedback is a gift

And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.
Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
Mentioned in this episode:
Advertise your brand with Lifetime Value Media
Advertise with LTV
Subscribe to The Segment!
The tech news you need.
...and some you don't.
Segment
LTV Shop
...more
42min
December 03, 2024 We Fucked Up...and trusted our champion implicitly | Episode 10
Have you ever put your success in the hands of your champion, your BFF, your CS soulmate? Only to have them use that trust against you?
...no? Well, then you haven't quite fucked up like we have.
In this episode, we welcome a very special guest to tell you how to trust but verify:
00:00:00 - Intro
00:02:20 - When champions become obstacles
00:05:00 - Red flags in champion relationships
00:08:40 - Trust issues with champions
00:11:15 - Strategies to bypass gatekeeping
00:14:30 - Building trust early on
00:18:10 - Personalizing customer interactions
00:21:30 - Overcoming personality mismatches
00:25:50 - Key takeaways from the episode
00:28:00 - Wrapping up the menage a trois
And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.
Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
Mentioned in this episode:
LTV Shop
Subscribe to The Segment!
The tech news you need.
...and some you don't.
Segment
Advertise your brand with Lifetime Value Media
Advertise with LTV
...more
33min
November 05, 2024 We Fucked Up...and got way too many resumes | Episode 9
Have you ever sent a job application through without reading the job description? Saying you're KEEN to LEARN MORE about a company?
...yeah? Well, then you're on Stino's shit list.
In this episode, we TRY to tell you how to make each application go further:
00:00:00 - Intro
00:01:04 - Stino’s frustration with AI-generated resumes
00:02:33 - ChatGPT fails: authenticity is key
00:05:06 - The power of personalizing applications
00:07:09 - Highlighting relevant, accurate experiences
00:11:54 - Transferable skills vs. exaggerations
00:16:31 - Red flags: too much self-focus on applications
00:21:00 - How DMs can hurt your application
00:25:56 - Respect goes both ways
And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.
Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
Mentioned in this episode:
Subscribe to The Segment!
The tech news you need.
...and some you don't.
Segment
Advertise your brand with Lifetime Value Media
Advertise with LTV
...more
34min

FAQs about We F*cked Up So You Don't Have To:

How many episodes does We F*cked Up So You Don't Have To have?

The podcast currently has 19 episodes available.