In Episode 49, Caroline Garnham talks to Jonathan Norbury, head of the Key Clients team, which manages the highest profile and wealthiest clients of Lloyds Bank.

Jonathan speaks of his degree in languages, which was less useful than he had hoped in his career in banking, although his five years in the army did shape the way he treats his clients and builds their trust. He also speaks from experience about the power of reciprocation and from the Lloyds/Schroders joint venture in 2019, the power of aggregation.

Follow Jonathan's journey by listening to his podcast.

 

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