In this episode, I’m diving into the heartbeat process-the simple, yet powerful method that keeps my web design business running smoothly. Whether you're a solo designer or scaling a team, this process has helped me stay organized, keep projects on track, and avoid chaos. I’ll break down how I use it, why it works, and why it’s a game-changer for web designers. 

00:00 - Introduction to the Heartbeat Process
02:30 - The struggle: "Where does everything stand?"
04:45 - Why simple project management tools are key
06:10 - The importance of subjective vs. automated updates
08:20 - The Heartbeat Process: A tool to keep you organized
10:50 - How the Heartbeat Process helps solo operators and agencies alike
13:15 - Adapting the Heartbeat Process for weekly check-ins
15:30 - Who should write the Heartbeat? Project Managers or Assistants
17:00 - What goes into a Heartbeat update?
19:25 - The benefits: Staying grounded, managing multiple projects
22:00 - Using Basecamp alongside the Heartbeat for project tracking
25:10 - The “Move the Needle” tool and its role in tracking project status
28:15 - The Hill Chart and Weekly Check-Ins in Basecamp
30:00 - How the Heartbeat Process keeps the business ‘pulsing’
32:10 - Why you should implement this process before scaling
34:50 - Final thoughts: Implementing the Heartbeat to improve your business flow 

In this episode of the Web Design MBA podcast, I share an update on my unexpected break and return with insights on dealing with overwhelm and anxiety in your business. After losing my biggest client, I discuss how I bounced back by closing several new deals and taking on coaching clients. I emphasize the importance of sharing true experiences, staying relatable, and not portraying myself as an unattainable guru. The episode dives into handling mental health struggles, the illusion of control, saying no for a season, and the value of having a support system. I also highlight focusing on effective inputs, identifying what's working, and the power of locking in to move forward with determination. If you're dealing with stress or uncertainty in your web design business, this episode offers practical advice and encouragement to help you navigate these challenges.

00:00 Welcome Back to the Web Design MBA Podcast
01:06 Overcoming Setbacks and Finding Success
02:05 The Importance of Honesty and Real Experience
03:14 Dealing with Overwhelm and Anxiety
04:45 Lessons from Russell Brunson
05:57 Personal Struggles and Client Challenges
13:05 Strategies for Managing Anxiety and Overwhelm
16:06 The Year of Saying No
17:51 Building a Support System
20:56 Focusing on What Works
23:45 Locking In and Moving Forward
25:41 Conclusion and Invitation for Coaching

In this very REAL episode of the Web Design MBA podcast, I share some recent challenging news about losing my biggest client, which accounted for a significant portion of my income. I discuss the importance of being real and transparent about the struggles we face as business owners. You'll learn about the risks of having too many eggs in one basket, the necessity of having data to back up your value, and the importance of maintaining strong client relationships, even when contracts end. I'll also provide actionable advice on how to handle such situations and ensure your business's financial stability. Join me as I share lessons from the trenches to help you build and sustain a successful web design business.

00:00 Welcome to the Web Design MBA Podcast
00:29 A Real Episode: Facing Bad News
02:08 Losing the Biggest Client
05:13 Lessons Learned from Losing a Client
10:31 Adapting and Moving Forward
15:20 Practical Advice for Web Designers
25:11 Final Thoughts and Future Plans

In this episode of the Web Design MBA podcast, we dive into the critical issue of ghosting clients. I discuss why it's vital for web designers to maintain communication and professionalism with their clients at all times. You'll learn the negative impacts that ghosting can have on your business reputation and how to handle difficult client situations appropriately. Remember, your success as a web designer hinges on your ability to keep clients happy and engaged. Join me for some real talk on the importance of professionalism and client communication.

00:00 Introduction and Warm Welcome
00:37 The Importance of Not Ghosting Clients
02:39 Handling Client Expectations and Pricing Issues
06:03 Professionalism in Client Relationships
07:41 Conclusion and Final Thoughts

In this episode of the Web Design MBA podcast, we discuss a common problem faced by beginner web designers: establishing a portfolio without prior client work. If you're starting out and find yourself stuck in the portfolio conundrum, this episode provides actionable steps to build a credible portfolio and boost your web design business.

00:00 Introduction and Episode Overview

01:29 The Portfolio Dilemma for Beginners

03:29 Working for Free: Building Your Initial Portfolio

06:08 Creating Real Fake Sites

10:19 Networking in High Trust Environments

12:31 Honesty and Confidence in Your Skills

13:24 Being Helpful in Facebook Groups

14:58 Pro Tips: Case Studies and Portfolio Insights

17:12 Conclusion and Final Thoughts

In this episode of the Web Design MBA podcast, focus specifically on creating an effective onboarding process. We explore how a solid onboarding system can significantly improve client satisfaction, build trust, and streamline the project management process. If you this right, it should lead to more consistent referrals, too! 

00:00 Welcome to the Web Design MBA Podcast
00:47 Engaging with Audience Questions
01:28 The Importance of Onboarding in Web Design
01:57 Psychology and Marketing in Onboarding
04:11 Effective Onboarding Tactics
06:56 Creating a Repeatable Process
10:04 Basic Elements of Onboarding
19:17 Practical Steps to Implement Onboarding
21:01 Conclusion and Next Steps

In the first episode of the Web Design MBA Podcast, I introduce the rebranded podcast and talk about what kind of content web designers should create to effectively market their services. Topics include case studies, frequently asked questions (FAQs), and continued success pieces, along with examples and practical advice on how to leverage these content types.

00:00 Welcome to the Web Design MBA Podcast
00:57 Exciting Announcements and New Offerings
01:37 YouTube Housekeeping and Engagement Tips
03:48 Content Creation for Web Designers
10:51 The Power of Case Studies
14:42 Answering Frequently Asked Questions
19:39 Creating Continued Success Pieces
23:05 Conclusion and Final Thoughts

In this episode, I’m back after a short break and wanted to thank you all for being so patient. I’ve got some exciting updates to share, including the rebranding of the podcast from ‘Subscription Web Design’ to ‘Web Design MBA.’ Moving forward, I’ll be diving into topics like subscription models, scaling your agency, and systems management. I’m also working on a new website and brand to match this fresh direction, with a big focus on delivering practical, real-world advice. I’m aiming to fully relaunch by the first Thursday in November!
00:00 Introduction and Welcome Back

00:42 Rebranding Announcement

01:08 Focus Areas: Subscriptions, Scaling, and Systems

02:21 New Podcast Name: Web Design MBA

02:52 Current Progress and Future Plans

03:42 Staying Relevant and In the Trenches

05:25 Upcoming Launch and How to Stay Connected

06:11 Conclusion and Final Thoughts

In this episode, we announce significant changes coming to the Subscription Web Design podcast and business. We're transitioning into a reimagined brand called 'the WebMBA' to better help web designers apply business principles to their work. Key updates include shifting from group to one-on-one coaching, introducing a $4.99/month community membership through Basecamp, and expanding our course offerings. Join us as we make these exciting pivots, and prepare for the future of web design with a solid business foundation. Stay tuned for our return after a brief hiatus for rebranding!

00:00 Introduction and Special Announcement
00:17 Reflecting on the Journey So Far
01:01 Reimagining the Podcast and Business
01:48 Expanding Beyond Subscription Web Design
08:07 Introducing the WebMBA
10:56 Changes to Mentorship and Coaching
15:36 Community and Basecamp Access
19:21 Focus on Courses and Future Plans
24:00 Conclusion and Next Steps

Traditional website pricing is dead. That's a bold claim, but I don't see how you could beat the advantages of Subscription Web Design in any traditional model. Here are my thoughts!