What Leaders Need To Do About The Great Disengagement At Work
As a society, we are more disconnected from one another than ever before. The pandemic sent us home from work. After some adjustment time, we appreciated the benefits of not needing to commute, and having autonomy over our schedule. We weren’t prepared for the downside, feelings of loneliness and isolation.
Isolation
Even if you didn’t love your coworkers, you missed your work wife or husband, and the everyday camaraderie. Being cooped up in a cramped apartment with your children or operating out of a spare room in the house which was retrofitted as an office, you lost touch with the outside world.
We have been through two dreadful years worried about catching or spreading the disease. For many, our primary source of social interaction came from Zoom calls, the Amazon and DoorDash deliver people. Day after day, the ties of old friendships frayed, and we drifted apart from work colleagues and society.
The Gap Between Multi Billionaires And Workers
Millions of Americans were furloughed or fired during the pandemic. While that happened, the CEOs were lavishly paid. In an unanticipated set of events, the stock market cratered in early 2020 and then skyrocket higher setting all time record highs. Top executives and CEOs made fortunes.
The gap between the average worker and leadership was larger than ever before. Seeing Mark Zuckerberg, Elon Musk, Bill Gates, Tim Cook, Jeff Bezos and others earn millions and billions of dollars, while you’re just trying to hang on, made people bitter and resentful. It shouldn’t come as a surprise that workers are having a tough time being engaged in their work.
Employee Engagement
Employee engagement is a term used to gauge how involved employees are with the company. It measures a worker’s drive, participation, motivation and commitment. Being engaged at work is critical for the success of the individual, business and customers. If a person loves what she does for a living, derives meaning and purpose in her daily responsibilities, she’ll do a great job. Her boss, peers, subordinates, and customers will appreciate her efforts and show their gratitude.
If you are happy and invested in the company, and know that you’re appreciated, people will notice. Customers and clients will sense that you care. Conversely, if you are dissatisfied and disgruntled, you’ll make everyone you interact with feel miserable.
According to a recent Gallup poll, only 33% of American workers are engaged in their jobs. Over 50% self-reported that they're "just showing up," and 17% describe themselves as "actively disengaged."
What Happens When You’re Disengaged
Disengaged workers lack real close connection to their job. They go through the motions. It's a less than nine-to-five attitude. They’ll likely talk badly about a manager behind their back, gossip, spread rumors and treat customers and clients rudely. There’s no interest in participating in company events and outings. This toxic attitude is like a cancer growing, destroying everything around it.
It is up to company leadership to ensure that people are engaged. They need to make sure that whether it's in the office or remotely, the employee feels comfortable, appreciated and happy. Leadership must outline a set of core values that instill a feeling of trust, respect, dignity, appreciation and career growth.
Psychological Safety
Offer psychological safety. This means that as part of the overall culture, it's okay to fail. If you make a mistake you won’t be publicly chastised or fired. This philosophy will enhance engagement as workers will feel that if they aren’t perfect, fail to meet a deadline or have trouble dealing with a task, that it's okay. The boss and company will understand and get you the help you need to do your job. This could entail offering the services of mentors, coaches, continual education, upskilling and training.