Week in Review: AI, Automation, and Disproportionate Burnout for Women Healthcare Workers

Daniel Williams and Colleen Luckett discuss the latest news from MGMA, focusing on trends around AI adoption, automation challenges and opportunities, and the disproportionate burnout faced by women in healthcare.

Article Summaries:

1) AI Advances but Adoption Remains Uneven

- Results from MGMA stat poll on automation levels across organizations. (https://www.mgma.com/mgma-stat/steps-toward-revenue-cycle-automation-vary-across-medical-groups )

2) Mercy Health Finds Success Through Staff Alignment

- How focusing on individual strengths improved efficiency and morale. (https://www.healthcarefinancenews.com/news/mercyhealths-revenue-cycle-benefitted-putting-staffers-right-roles )

3) Burnout Takes Larger Toll on Women

- Research showing women in healthcare experience worse burnout. (https://www.axios.com/2024/02/22/health-worker-burnout-women?mkt_tok=MTQ0LUFNSi02MzkAAAGRia_SqOWWszxrtRAs1W-P2VMUz1JqnIpsgIxxzahC8ttfyWEgbXTTvhTeJ8IM9mWinijCEa6M5GgnbtlxC-Hn0pvj1J86d5mXurjtD1lXBg )

4) Automation Revolutionizes ASC Operations

- Impact of AI and automation on ambulatory surgery centers. (https://www.physicianspractice.com/view/healthcare-staffing-and-reimbursement-challenges-automation-and-ai-are-here-to-help )

5) Book Club Insights for Leaders

- Discussion of recent book "Think Again" from MGMA book club.

(https://adamgrant.net/book/think-again/)

(https://community.mgma.com/communities/community-home?communitykey=2811bd2f-87b0-451e-9dc7-018c7e8a233a)

Key Takeaways:

- Varied state of automation requires continued progress

- Aligning roles to strengths can overcome challenges

- Supporting women in healthcare is an industry priority

- Technology is transforming operations for the better

- Shared knowledge benefits healthcare professionals

Music:

"Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA

If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at [email protected].

Thank you again for taking the time to listen to the MGMA podcast network.