Tech News and Commentary

Dave and the team discuss “Hey Boo Boo”, Jeff Bezo’s wealth, Twitter permanently allowing employees to work from home, Facebook buying Giphy, Facebooks ads, AT&T’s 5G network, and more.

Joey in Dublin, Virginia listens on WRAD and asked: “Question about Microsoft Office Online. I have a problem trying to log into it because I changed my e-mail address.”

Joey, it would be good to know what kind of problems you’re having logging in.

If you changed the email address that you use for Microsoft’s online services they should’ve sent you a verification email and you should be able to use that email address to either log in or reset your password.

If you didn’t change the email address and your problem is that you no longer have access to the email address that Microsoft is trying to use for 2FA or to otherwise check that you are who you say you are, that’s a problem and you may be out of luck.

If you’re a paid user, you can try contacting support and they may be able to verify you are who you say you are using your payment method, but if you’re a free user and you are not offered a different way to verify your identity, you may just be locked out.

The processes used to verify your identity are there to protect your data and if you don’t have a way to access them, they won’t have a way to verify that you are who you say you are.

Having said that, if you can tell us more about the problems you’re facing, we may be able to provide some alternative solutions to allow you to access your account.

As a last resort, you may need to make a new account with your new email address, cancel your old plan, and pay for a new one.

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