Natalie Mackenzie, founder and cognitive rehabilitation therapist at The BiS Services, and Eky, operations and registered manager, introduce "BIScussions," a podcast focused on brain injury support, community-based cognitive rehabilitation, and raising industry standards.

Marking The BIS Services' 20th anniversary since its 2006 founding, they describe the organisation's growth and its consistent people-first ethos amid sector changes. The podcast targets case managers, solicitors, support workers, rehab assistants, clients, and families, addressing the "postcode lottery" of care by exploring what works, the distinct role of cognitive rehabilitation assistants, and operational challenges like regulation, recruitment, and quality pressures. Episodes will feature experts and real client/family voices, cover assessments and evidence for funding, highlight key soft skills, and share honest reflections, with links to subscribe and access resources online and on social platforms.