Resources Mentioned in Today's Episode

• ReviveHealth Article: The Era of "No Normal"
• ReviveHealth White Paper: Five Core Issues for Providers Post-COVID-19

 Key Takeaways

The "No Normal" 

• We don’t know what normal looks like.
  • There will undoubtedly be profound changes in our society.
  • We’re still in the midst of this, and it will take months or even years for the healthcare industry to feel like things are starting to normalize.
• To recover from the financial strain, we have to learn to live and thrive through this uncertainty.
  • That’s why we created this podcast.

Five Principles for Success

• Make no assumptions.
  • We can’t assume what we did in the past will work moving forward.
  • Market research has a short shelf life (2-4 weeks).
  • We’ve seen considerable shifts in just three months of surveying for clients.
• We’re living in a fluid environment.
  • The industry will continue to change as we navigate through multiple waves of COVID-19, the seasonal flu, and the economic unrest we’re experiencing.
  • We’re going to experience a fluid environment from now into 2021 or possibly even 2022.
  • The market has essentially been on a sugar high, but now we are looking at even more layoffs in July when the CARES Act runs out.
• We have to be in a mindset of constant learning.
  • Our decision-making process needs to be faster and feedback loops need to tighten.
    • We have to be agile enough to learn through the waves of COVID-19.
  • Let’s make decisions and adjust our course as we go.
    • The old way of research and committees will leave you behind.
• There will be massive ripples – this isn’t just about COVID-19.
  • We must be ready for the significant changes COVID-19 will bring on.
  • There's been ten years of societal and digital advances in just a few months.
• We have to be comfortable in chaos.
  • There’s an opportunity in this chaos to restructure the healthcare system around the consumer instead of the physician.

Five Issues for Providers in COVID-19 (download the full report here.) 

1. Maintaining a safe environment.
2. Virtual care.
3. Working capital solutions.
4. The idea of physician-hospital integration.
5. Reexamining scale.