#3. Sarah Penn (CEO of Mayflower Consulting) and Neil Benson (CEO of Superware) discuss the latest news and views affecting Australian superannuation professionals.

• Do we really care about 1 year fund returns or is it just marketing?
• Binding death benefit nominations - don't write 100.00%
• Sarah was at risk conference so wants to talk it.
• When good intentions end badly and what we can learn when it all goes sideways

Big ideas:

• the bow tie of risk management - example here: https://www.manycaps.com/blog/risk/8-steps-to-bow-tie-analysis.
• Neil has a new complaints scorecard tool: https://superware.ai/financial-services/complaints-scorecard

That Super Show

• Visit That Super Show website and become a newsletter subscriber
• Follow That Super Show on LinkedIn
• Follow That Super Show on YouTube
• Email That Super Show

Sarah Penn, Chief Executive at Mayflower Consulting

• Connect with Sarah on LinkedIn
• Follow Mayflower Consulting on LinkedIn
• Visit Mayflower Consulting's website

Neil Benson, Chief Product Officer at ChandlerCX

• Connect with Neil on LinkedIn
• Follow ChandlerCX on LinkedIn
• Visit ChandlerCX website

Recommendations:

• Coaching real leaders podcast https://hbr.org/2020/12/podcast-coaching-real-leaders
• Relay.App for creating AI agents: https://relay.app