While the chargeback process is largely defined and structured by the heavyweight card networks like Visa and Mastercard, the issuing and acquiring banks that get involved in transaction disputes have some leeway to set their own unique rules and procedures. The right representment for one issuer might not pass muster with the next bank you deal with because of some small detail related to timing or documentation. We hate to see merchants lose out on revenue due to avoidable mistakes, so we want to arm you with the information you need to deal with all the major issuers. With that said, what do merchants need to know about Wells Fargo chargebacks?

As the seventh largest credit card issuer in the United States, Wells Fargo handles a commensurately high rate of chargebacks, so you can expect to be dealing with them fairly often. Wells Fargo has lost some market share in recent years because of the fallout from their 2016 account fraud scandal, and while that means they have extra incentive to keep their current customers happy, we would hope that it also motivates them to carefully abide by the card networks’ dispute rules.

Full Text:
https://www.chargebackgurus.com/blog/wells-fargo-chargeback

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Production: Tyler DeLarm
Narration: Phil Claffey