<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/2453114/open_sms">Leave a comment or suggestion</a>Managing Service Level is like steering a car — you can't wait until after the crash to turn. In this episode I cover: 1: Forecasting vs Guessing 2: Real-Time Agility 3: Excuses vs Reasons 4: WFM as a Strategic Weapon<a rel="payment" href="https://www.buzzsprout.com/2453114/support">Support the show</a>

Leave a comment or suggestion Managing Service Level is like steering a car — you can't wait until after the crash to turn. In this episode I cover: 1: Forecasting vs Guessing 2: Real-Time Agility 3: Excuses vs Reasons 4: WFM as a Strategic Weapon Support the show

<a href="https://www.buzzsprout.com/twilio/text_messages/2453114/open_sms" rel="noopener noreferrer">Leave a comment or suggestion</a>Managing Service Level is like steering a car — you can't wait until after the crash to turn. In this episode I cover: 1: Forecasting vs Guessing 2: Real-Time Agility 3: Excuses vs Reasons 4: WFM as a Strategic Weapon<a href="https://www.buzzsprout.com/2453114/support" rel="noopener noreferrer">Support the show</a>

WFM as a Strategic Weapon - Service Levels: Beyond the basics

Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula.&nbsp; I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM. What often lacks is the understanding of how to apply the various WFM functional components in a contact centre. I am Corey Sewpersad and this is Project OutCast.&nbsp; An Outpost WFM production.&nbsp;

Business

Education

Fiction

Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula.  I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM. What often lacks is the understanding of how to apply the various WFM functional components in a contact centre. I am Corey Sewpersad and this is Project OutCast.  An Outpost WFM production. 

Share WFM as a Strategic Weapon - Service Levels: Beyond the basics

Sign up to save your podcasts

WFM as a Strategic Weapon - Service Levels: Beyond the basics

WFM as a Strategic Weapon - Service Levels: Beyond the basics