Where were you this time last year? Twelve months on from the start of a global event we can all remember vividly, it’s natural to wonder what business travel, meetings and events and the world of work will look like this time in 2022. We hand the crystal ball to Michelle McKinney-Frymire, CWT’s CFO and President Strategy & Transformation, and Niklas Andreen, President Traveller Experience and Customer.

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